Why Should You Care about Internal Branding?
Sam Maiyaki
I'm the Brand strategist for emerging and established brands who want to grow, nurture and convert their audience.
Internal branding infuses?your company's core values, mission, and vision into the DNA of your workforce.?
It's about creating a culture where employees understand,?embrace, and?actively live the brand?in everything they do.
Unlike external branding, which targets customers, internal branding transforms?employees into ambassadors.
Let's take a look.
Why is Internal Branding Important?
The benefits of a strong internal brand are undeniable:
Boosts employee engagement and morale
Employees who feel connected to the brand's purpose and values are more likely to be motivated, engaged, and productive.
This translates to lower turnover and a more positive work environment.
Strengthens external brand perception
Engaged employees become walking advertisements for your brand, consistently delivering experiences that align with your values.
This fosters trust and loyalty among customers.
Attracts top talent
A strong employer brand attracts and retains high-performing individuals who resonate with your company's culture and mission.
Improves communication and collaboration
A shared understanding of the brand creates a common language and fosters teamwork, leading to better decision-making and problem-solving.
Brands in View
Let's take a look at brands that have maximized internal branding to grow their brands:
Zappos
This online shoe retailer is renowned for its focus on employee happiness, which translates to exceptional customer service.
Their internal brand revolves around "delivering WOW," creating a culture of empowerment and autonomy that empowers employees to go the extra mile.
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Southwest Airlines
Their fun-loving and quirky brand personality is reflected in everything they do, from their internal communications to employee training.
This translates to a unique customer experience that keeps passengers coming back.
TOMS
This shoe company champions social responsibility, and its internal brand reflects that commitment.
They actively give back to communities, further strengthening their connection to the brand's purpose.
Practical Steps to Building Your Internal Brand?
Now let's take a look at how you can practically build your internal brand:
Define your brand values and mission
Clearly articulate these core principles.
Beyond logos and colors, lies the heartbeat of your brand. Uncover its rhythm with our unparalleled brand strategy services. Start the conversation at [email protected], and let's build something extraordinary together.
Communicate effectively
Share your brand story with employees through various channels, including internal newsletters, town halls, and training sessions.
Live the brand
Ensure your company policies, practices, and leadership behaviors align with your brand values.
This creates authenticity and builds trust.
Empower employees
Give employees the tools and resources they need to embody the brand daily.
Recognize and reward
Celebrate employees who go the extra mile to live the brand values.
To sum it up,
Internal branding is a continuous journey, not a one-time project.?
Investing in your employees and fostering a strong internal brand will establish a powerful competitive advantage that will resonate within and beyond your company walls.