Why Salesforce Drives Better Customer Experiences

Why Salesforce Drives Better Customer Experiences

In this edition: As technology advances, 73% of customers expect better personalization. The latest Salesforce innovations across a variety of industries help companies deliver exceptional experiences for their customers.

Hear directly from companies like Kawasaki Engines and Clicks N Code on the impact of Salesforce in their business.


This Week's News Roundup

Salesforce Powers Up Manufacturing with New Suite of Capabilities and AI Tools for Connected Asset Management

The world’s largest manufacturers lose $864 billion every year due to unexpected machine downtime.?

New Connected Assets for Manufacturing Cloud provide manufacturers with a real-time, unified view of their assets.

“We are excited about the future, where innovations from Salesforce like Connected Assets, along with event-driven and predictive AI capabilities, will help us deliver exceptional services by elevating ownership and maintenance experiences, reducing unnecessary downtime for our customers, and prolonging the lifespan of our products." - Tony Gondick, Senior Manager, IT Business Strategy at Kawasaki Engines

Read more.

Salesforce Launches New Top Secret Authorized Government Cloud Offering for U.S. National Security and Intelligence Agencies

Salesforce's new Government Cloud Premium has Top Secret authorization, helping government agencies innovate while upholding the highest standards of security and compliance.

U.S. national security and intelligence orgs can use Government Cloud Premium to support mission-critical operations, secure classified information, and tap the power of data-driven intelligence.

Read more.

Salesforce Empowers Customers with New Integrated Ecommerce Storefronts in Starter and Pro Suite

New ecommerce storefronts in Salesforce Starter and Pro Suites enable SMBs to quickly build direct-to-consumer online stores.

"When I set up the commerce features in Pro Suite, I was blown away. Not only were they simple to set up and use, the end result was also a better experience for my customers — they could simply click a link to go to a checkout page and pay in a matter of seconds with the payment method of their choice." - Justin Fleming, owner of Clicks N Code

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Stories & Insights

Report: 85% of Manufacturers Say They Must Modernize to Remain Competitive

Manufacturers face a technology revolution from AI agents and other innovations, and are under pressure to evolve.?

According to the latest Salesforce Trends in Manufacturing report, 85% of manufacturing decision makers say they must modernize their day-to-day operations to stay competitive.

Read more.

For more stats like this, visit the Stat Library .

Salesforce Connected Vehicle App Helps Automakers Quickly Build and Deliver Connected Car Features and Services

The fundamental architecture of cars is changing as software-defined vehicles take over the roads. The cars of tomorrow will be like smartphones on wheels — updatable and personalized to the needs of its driver.

With Automotive Cloud and Connected Vehicle, and through collaboration with industry leaders like Qualcomm and AWS, Salesforce is helping carmakers build the cars of the future and roll out new services and features to drivers faster than ever before.

Read more.


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