why IT providers hide pricing online (i don't)—and why transparency matters

finding pricing for managed IT services on a provider's website is like searching for a four-leaf clover—rare and elusive. yet, for small businesses trying to choose the right IT provider, price transparency is critical. after all, your IT is the foundation of your business, and knowing costs upfront can mean the difference between clarity and chaos.

most managed service providers (MSPs)—commonly referred to as IT providers—keep their pricing under wraps. this often leads to frustrating "how much does it cost?" articles that promise answers but deliver nothing but vague estimates or "contact us" forms. at HUGO CONNECT, we take a different approach—because we get IT. you deserve clear answers without the sales runaround.

why pricing stays hidden

here are the main reasons many IT providers hide their pricing:

1. customization many providers argue that every business has unique needs, so offering a one-size-fits-all price isn't practical. instead, they insist on creating custom quotes.
2. competitive pressure some fear that listing prices will give competitors an edge, enabling them to undercut on price.
3. value over price others worry that clients might focus solely on cost and fail to appreciate the value of their services.

while these arguments have some merit, they leave potential clients in the dark, making it hard to compare options or budget effectively. this lack of transparency breeds frustration and mistrust.

why transparency wins

at HUGO CONNECT, we believe transparency isn’t just a nice-to-have—it’s essential. here’s why:

• builds trust clients appreciate honesty. listing our pricing shows we have nothing to hide and are confident in the value we provide.
• saves time knowing costs upfront eliminates the back-and-forth and lets potential clients quickly determine if we’re the right fit.
• sets us apart in an industry where hidden costs and complex pricing structures are the norm, being upfront about pricing shows our commitment to fairness and clarity.

what makes HUGO CONNECT different

we provide a comprehensive, cybersecurity-focused IT package designed to cover all foundational IT needs for small businesses. with one flat monthly fee and a no long-term contract commitment after the onboarding period, we offer predictability, consistency, and freedom—no surprises.

here’s what’s included:

• managed IT services proactive monitoring, remote and onsite support, user onboarding and offboarding, device management, and more.
• managed backup and disaster recovery services automated backups, rapid recovery options, and disaster recovery planning to safeguard your critical business data.
• managed cybersecurity services advanced threat protection, endpoint security, phishing simulation, and financial coverage options.
• ransomware prevention for endpoints block ransomware, malware, and other cyber threats in real time, ensuring your business stays protected from evolving attacks.
• cloud services management day-to-day administration, performance optimization, compliance, and disaster recovery for platforms like microsoft 365 and google workspace.
• strategic IT consulting (vcio services) expert guidance to align your IT investments with your business goals.

flexibility after a 3-month onboarding period, your plan transitions to month-to-month with no long-term contracts. enjoy predictability, consistency, and the freedom to adapt as your business evolves.

say goodbye to juggling multiple vendors and mismatched services. with HUGO CONNECT, you’ll have one trusted partner managing everything—from cybersecurity and IT support to backups and cloud solutions—so you can focus on growing your business.

pricing made simple

our transparent, all-inclusive pricing structure:

• solo business owners $500/month onboarding fee: $500 (currently discounted to $250)
• small businesses (up to 10 users) $1,500/month onboarding fee: $1,500 (currently discounted to $750)
• small businesses (up to 20 users) $2,500/month onboarding fee: $2,500 (currently discounted to $1,250)

any special projects or after-hours support are billed separately at $150/hour, ensuring predictable costs without hidden surprises.

compare and save

here’s how our all-inclusive plan stacks up against piecing services together or hiring in-house:

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the value of all-in-one IT

here’s why our pricing represents unparalleled value:

1. single point of contact no more juggling multiple vendors. we handle everything, from your network to cybersecurity and cloud services.
2. personalized IT support no help desk queues or generic responses—work directly with someone who knows your systems, staff, and challenges. think of us as your IT director on-call without the full-time salary overhead.
3. proactive prevention while we can’t guarantee issues won’t arise, we continuously monitor your systems to address problems early and minimize disruptions.
4. compliance and security audits for industries handling sensitive information, staying compliant is non-negotiable. we provide comprehensive support to ensure you meet industry standards and protect client data.
5. predictable budgeting one flat monthly fee means no surprise invoices or fluctuating costs.
6. comprehensive coverage from cybersecurity and backup services to IT consulting and cloud management, our plans include everything your small business needs to stay secure, efficient, and scalable.
7. efficiency and reduced downtime avoid productivity disruptions with remote support that solves problems quickly, minimizing the impact on your operations.

ready to simplify your IT?

if you’re ready to focus on growing your business instead of managing your technology, let’s connect. view pricing & book your call.

?about HUGO CONNECT

HUGO CONNECT LLC delivers a cybersecurity-focused, all-in-one IT package designed for solo business owners and small businesses. this package includes IT director as a service, managed IT services, cybersecurity, backups, cloud management, ransomware protection for endpoints, and IT consulting. our goal is to give solo business owners and small businesses the confidence and support they need to run smoothly and securely.

tech should work for you, not against you. let’s get started—book your free consultation today and begin building a stronger, smarter IT strategy that supports your business goals.

contact info: hugo@hugoconnect.com | 312-796-9007