Why Phone and Business Process Integration is Mission Critical

Interesting new article that was published yesterday by TMCnet, titled: Why Phone and Business Process Integration is Mission Critical.

• In it, industry thought leader Peter Bernstein explains the importance for businesses to have complete visibility of the customer journey in today’s real-time economy. “Those who are not engaged in the integration of all of their systems are disconnected, and this disconnect can have catastrophic consequences,” he says. 

• Additionally, Peter highlights the recent Vonage webinar on Business Process Integration (cohosted by our own product evangelist, Crisantos Hajibrahim!), and the Vonage BPI solution.

 We encourage you to read this article, and if you haven’t already, view the on-demand recording of the webinar here