Why Patients Refuse to Pay Their Deductibles?

Patient Deductible Challenges & Solutions

We wanted to share an important observation across medical practices: patients are increasingly hesitant to pay their deductibles, even when financially capable and contractually obligated.

Here’s w.hy this is becoming a challenge:

• Misunderstandings about Insurance: Many patients believe insurance fully covers all costs, leaving them surprised by their financial responsibility.
• Perception of Write-Offs: Some assume that their balances will be written off, believing practices can absorb the cost without issue.
• High Deductible Plans: With these plans on the rise, patient balances now account for over 20% of a practice’s revenue—a significant portion that can’t be ignored.

Writing off these balances can be tempting but risky, leading to financial instability for your practice over time.

What should you do?

? Set Clear Policies: Communicate payment expectations upfront to avoid surprises.

? Collect Upfront: Whenever possible, collect deductibles and out-of-pocket costs at the time of service.

? Use Financial Hardship Forms: These forms can be an effective tool for patients who refuse to pay. Many patients, when faced with the form, reconsider and fulfill their financial obligation.

Creating a balance between compassion and business is key to ensuring your practice thrives while delivering exceptional care.

Would you like to have help managing patient collections and revenue cycle processes?

If yes, reach out to us via https://greensensebilling.com/get-started or call us at: ?? (888) 483-1438. we’d love to help. ??