Why mobility is vital in the collaboration era

Did you know that 28% of American office workers don’t actually work in the office? They’ve gone fully remote [1]. Another 28% are hybrid workers — spending part of their time in the office and part working from home [2].

And things don’t show any signs of going back to “normal” any time soon. Asked how often they would like to come to work, 10% said “never” and 41% would prefer to only be at their desk three days or fewer in any week [3].

The rise of the mobile-first enterprise

One of the ways in which innovative enterprises are responding to this trend towards hybrid and distributed working, is with the adoption of a mobile-first communication and collaboration infrastructure, using a combination of secure, managed fixed-line and wireless technologies.

Mobile-first unified communications delivers the stability and security of a fixed-line service, combined with the flexibility and portability of mobile. And it allows users to have one number on both their desk and mobile phones as well as on softphones provided by their unified communications as a service (UCaaS) platform.

Not only is this convenient and easy to use, but tight integration between carrier networks and industry-leading UCaaS platforms is crucial in delivering secure and compliant communications. Each user has a single business identity across the whole of the communications and collaboration infrastructure, which simplifies security, compliance and other functions.?

Benefits of adopting mobile-first communications include:

• It simplifies the lives of hybrid workers, giving them one number and one set of unified communications tools, wherever they are.
• By enabling a single business phone for every device, mobile-centric UCaaS helps eliminate the need to run third-party mobile collaboration applications.
• With one integrated network across all communications channels, users benefit from guaranteed quality of service, no matter what device they’re using.
• Using a secure, managed backbone, with an end-to-end wireless network, rather than Over the top (OTT), makes it easier to meet security and compliance requirements.?

A common use case for a mobile-first approach to communications includes improving call quality and reliability. Today, for most enterprises, making phone calls on a UCaaS app often involves using less reliable network data services — or even public WiFi networks.

Switching to a provider able to deliver a mobile-first infrastructure delivers improved quality and security when placing phone calls as it runs over the carriers’ network. The employee simply makes calls from their mobile device without having to use a third-party app or network.

Many enterprises — because they use different providers and a disjointed communications infrastructure — are also spending more than they need to on communications, and also risk extra charges from roaming when on the go. A mobile first-approach may reduce costs for the enterprise due to its ability to be used on any device with the same number.

Why AT&T for mobility

AT&T Cloud Voice integrates smartphone devices — with their assigned cellular number — with the company’s chosen UCaaS platform. With AT&T, users can access their company’s UCaaS features and functions, without having to open a separate UCaaS application. These features run natively on their mobile devices and the secure, mobile-centric network.

AT&T has invested more than $135 billion in their wireline and wireless networks and offer offer the best global coverage of any U.S. wireless provider.[4] AT&T network capabilities mean that its mobile-first unified communications solution comes with a series of functionalities that sets them apart:

These include:

• AT&T Brings a consistent experience - ?Prioritizing mission critical and Webex Go application?data provides a more consistent voice, video, and collaboration experience
• Crystal clear audio - AT&T networks provide low latency, high-capacity transport for superior voice quality.*
• Security - Secure connectivity via a dedicated and private connection between the AT&T Network and Webex servers
• Simplified ordering, provisioning and support - Cisco value added resellers (VARs) provide a single contact for both the Webex Go application and wireless network connectivity

*Requires compatible device; not available in all areas.

To find out more about how a mobile-first unified communication solution can help your company meet its goals for hybrid working, increased collaboration and cast-iron security, download the full report on Why mobility is vital in the collaboration era today, commissioned by AT&T and produced by research specialists Cavell Group.

#mobility #mobilefirstuc #unifiedcommunications #hybridwork

[FOOTNOTES]

1. Cavell Group research, 2023, “Why mobility is vital in the collaboration era”. ?

2. Cavell Group research, 2023, “Why mobility is vital in the collaboration era”. ?

3. Cavell Group research, 2023, “Why mobility is vital in the collaboration era”. ?

4.https://www.att.com/ecms/dam/att/consumer/upperfunnel/2018/pdf/International-Travel-Guide.pdf

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