Why Mayo put a doc in charge of mobile healthcare
By James Melton
Dr. Steve Ommen, a cardiologist by training and medical director of the Center for Connected Care at the Mayo Clinic, believes that, if patients have to think about using technology in their interactions with caregivers, somebody is doing something wrong.
“Our vision is that, if we are successful, patients and physicians won’t be aware that they are using connected care systems,” Ommen says. “They’ll just be using them.”
In Ommen’s view, the use of technology ought to be simple and not impose a significant learning curve on anybody involved. He compares that vision to the way people make lunch or dinner plans. Friends might text each other, then move on to phone calls to refine their plans. Nobody thinks about the SMS technology behind the texting or about the switch to mobile voice. Whatever works is what they do.
Healthcare needs to strive for that kind of intuitive ease, Ommen says. Ideally, it also should save money, too—and not just for the healthcare system, but for patients as well.
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