Why It’s a Bad Idea to Spy on Property Viewings

In the past decade, millions of Brits have embraced home tech gadgets to monitor everything from their children and pets to deliveries. With about one in five homes now equipped with doorbell cameras and countless others featuring pet CCTV or video baby monitors, it's no surprise that some property sellers have begun using this technology for a more dubious purpose: eavesdropping on property viewings.

But should you join this trend? Here are three compelling reasons why it’s best to avoid it.

A Game of Bluff

Some sellers believe that spying on potential buyers will give them an inside track on their motivations and budget. However, there’s no guarantee that what a buyer says in your home reflects their true intentions. Many online forums caution buyers that they could be monitored, leading them to “play to the camera” and make misleading statements during the viewing. This strategy can backfire, creating an environment of distrust and miscommunication.

‘Real’ Feedback

Fortunately, you don’t need to resort to spying to gauge buyer sentiment about your property. Simply ask your estate agent for feedback. Experienced agents are adept at extracting valuable insights from buyers and will pass along constructive comments that can help you improve your property’s appeal. They have your best interests at heart and will inform you of any issues that may need addressing. Importantly, agents will also protect you from any spiteful or insensitive remarks that could be hurtful but have no bearing on the sale.

Ethically Dubious

The ethical implications of covertly listening to private conversations raise significant concerns. While it may not be illegal to install a camera in your home, it is best practice—and in some cases a legal requirement—to notify anyone working at your property about any smart devices in operation.

Consider how buyers would feel if they discovered they were being secretly observed during a viewing. How would you feel if the roles were reversed? Property transactions are often complicated and emotionally charged, making it vital for all parties—buyers, sellers, and agents—to act in good faith.

Instead of eavesdropping, rely on your agent’s expertise and establish an atmosphere of trust. If you're ready to sell your property or need advice on the process, don’t hesitate to reach out for a free property valuation today.