Why the IoT User Experience Matters

When we talk about the IoT (Internet of Things), we talk a lot about growth, growth, growth. That’s because no matter how much we all want to avoid hype, there are just so many areas of opportunity for the IoT, and it’s hard not to talk about the possibilities. A quick Google search on the IoT will tell you things like: We can expect 12.86 billion IoT sensors and devices to be in use by 2020 in the consumer sector alone, and vertical-specific sensors and devices will exceed 3 billion by 2020.

Accenture says the industrial IoT market will reach $123 billion by 2021. McKinsey predicts the IoT market will eventually be worth $581 billion for ICT (information and communication technologies)-based spending. The picture that these predictions doesn’t paint, though, is that the IoT isn’t necessarily destined to hit these growth numbers. The IoT has to work for a lot of people before it starts living up to all the hype.

 And yes, some of it is hype, even though the opportunity is clearly there, and I believe wholeheartedly in the value the IoT can help businesses achieve. For this column, I just might have to play devil’s advocate a bit.

 Let’s look at people’s confidence in the IoT; maybe it’s not as bulletproof as we think, and this could be a roadblock to unhindered IoT growth. What can we do to increase confidence in the IoT? This will be my first topic today.

When it comes to your connected life and your connected business, performance matters and that means the performance of your devices, your network, your software, and systems—the whole thing.

If you’re investing in digitized workflows, you are putting your faith in the IoT. Unfortunately, the user experience isn’t always perfect for businesses or consumers.

To read more, visit https://connectedworld.com/user-experience-does-matter-in-iot/