Why I'm Trusted!
In a world driven by metrics, deadlines, and bottom lines, trust remains the cornerstone of any successful business. Trust isn't just about delivering results; it's about building relationships, nurturing talent, and embodying a leadership style that prioritizes people. I’ve found that treating your team well and creating an environment where trust flourishes is key to sustainable success. Here’s why:
1. Building Personal Connections Leadership is not just about managing tasks—it's about managing people. I believe in getting to know my team on a personal level. By understanding their individual strengths, challenges, and aspirations, I can better support them in achieving their best work. This isn’t about prying into personal lives but rather showing genuine interest in their well-being and development. When people feel seen and valued, they’re more likely to trust you and stay engaged.
2. Leading with Humility Humility is at the core of trust. I recognize that I don’t have all the answers and that I’m not always right. This mindset allows me to stay adaptable and open to new ideas. It’s important for me to learn as much from my team as they learn from me. By acknowledging my own limitations, I empower others to step up, contribute, and grow. A humble leader is one who earns respect and fosters an environment where everyone feels confident to share their perspectives.
3. Being Consistently Available Consistency builds trust. My team and clients know they can rely on me because I’m always available when they need support. Whether it's jumping in to help during a challenging project or simply being there to listen, my presence is a constant. I don’t leave people guessing or wondering where I am. This consistency in availability assures my team and clients that they can depend on me, not just in words, but in action.
4. Forming Genuine Client Relationships Business isn’t just about transactions; it’s about relationships. I strive to form connections with clients that go beyond the typical business-only interactions. By taking the time to understand their needs, challenges, and goals on a deeper level, I can better serve them. These relationships are built on mutual trust and respect, which lead to long-term partnerships rather than short-term gains.
5. Prioritizing Education Over Quick Wins In my approach, education is key. I believe in teaching my clients and helping them grow, rather than just focusing on making a quick profit. By sharing knowledge and providing guidance, I empower clients to make informed decisions. This educational approach not only builds trust but also ensures that clients see me as a partner in their success, not just a vendor looking to close a deal.
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6. Listening First, Speaking Second One of the most important skills in leadership and client relationships is listening. I’ve learned that listening more and speaking less allows me to truly understand the needs and concerns of my team and clients. It’s not just about hearing words; it’s about understanding the underlying emotions and intentions. By actively listening, I can respond more effectively and build stronger, more trusting relationships.
7. Delivering on Promises Trust is built on reliability. My team and clients trust me because I always deliver on my promises. It’s not enough to talk the talk; you have to walk the walk. When I commit to something, I follow through. This consistency in delivering results ensures that people believe in me and in the words I say.
8. Embracing Humanity and Mutual Prosperity At the end of the day, I’m human, and I want to see my clients and team prosper. My success is intertwined with theirs. I believe in leading with humanity, recognizing that we all have strengths, weaknesses, and the potential for growth. When my clients succeed, I succeed. This mutual prosperity is the foundation of trust in all my relationships.
9. Fair Compensation and Growth Opportunities Lastly, trust is reinforced when people feel valued, both financially and professionally. I’m committed to compensating my team fairly and providing them with opportunities for growth—whether within my organization or on their own paths. When people know they are valued, they are more likely to trust in the leadership and stay committed to the shared vision.
Conclusion
Trust is not something that can be demanded; it must be earned through consistent, human-centered actions. By treating my team well, staying humble, being consistently available, forming genuine relationships, prioritizing education, listening actively, delivering on promises, embracing humanity, and valuing growth, I’ve built a foundation of trust that stands the test of time. This is why I’m trusted—and why I will continue to strive to earn that trust every day.
Product Management Leader, Player Coach and Trainer empowering teams to deliver profitable solutions and grow
7 个月That's the total champ that you are Peter Unsworth. Thanks for everything I could learn from you over the last years. Keep up the great work, looking forward to our next gig....
Frontend Developer & DevOps
7 个月Doing it 'right' involves earning trust from clients. That path requires more time and effort than pursuing small wins. In the end, the results will speak for themselves. Thanks for sharing, it's great to work with you.
Product design leader and founder. 15+ years designing and scaling products. Co-Founded Lead Scout, a top-3 field sales platform for home service pros.
7 个月This is great Peter! Having personally worked with you for many years I can say this is an accurate self reflection! You wear your heart on your sleeve and are really skilled at balancing business, tech, people and delivery. I’ve always highly appreciated you whenever we get the chance to collaborate!
Founder & CEO At Sufix Tech. 250+ Businesses across USA rely on us for CRM Management , Building Funnels & Automations, Web Development, SEO, Media Buying, Video Editing , Graphic Designing. We are 100% White Label.
7 个月Peter, thanks for sharing!
Founder at Tobor | ?? Building a Greener India
7 个月Well said! In a world where everyone is looking at getting the work done, doing it right is more important especially when it comes to supporting startups as they are laying out the foundations of something big.