Why Human-Centered Leadership Is the Future of Growth
The world of work is forever changed. Employees have changed, too. They have evolved their expectations of what work should be like and how managers should act. This new reality demands a new approach called human-centered leadership.
This new reality presents a paradox for business leaders. We need to pursue growth and get more out of our people, but we also need to care for them and offer new levels of support and development. More leaders are struggling to find the delicate balance of what I call “support and stretch.” You need both elements to create momentum, capture opportunities and deliver big results.
Unfortunately, employees are wary of leadership’s ability to support their growth. Only 23% of employees surveyed by Gallup trust their leaders — and that’s increased from a couple years prior. That means your efforts to build human connection can fail. For example, only 48% of workers surveyed by EY believe their leaders’ attempts at empathy are genuine.?
It’s clear that leaders need more than just empathetic words; they need to demonstrate their commitment through actions and support. This work won’t be easy. However, the reward for companies that successfully embrace human-centered leadership is high-performing teams that can win in the marketplace today and sustain competitive advantage into the future.?
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