Why HR Guy is not suppose to do just HR in an Organization?
Mukul Goyal
Co-Founder, Stratefix - Helping Indian SMEs execute their business strategies | Top LinkedIn Voice | Business Strategist | Six Sigma Certified | Podcaster
Early morning you receive a mail from your company's Sales dept HOD and it states that the recent hiring you did for him in the position of Business Development Executive is not achieving his target and he has asked you why is he not able to crack it?
You think that what a silly person !. Doesn't he know that it is Sales department issue and not HR? Well I guess you went wrong in understanding the today's need of an hour in HR department. HR department is being coined as Business Partner's role because of its importance in business dynamics 360 degree. HR is not suppose to limit himself by acting just within his vicinity i.e. Recruitment, Payroll, L&D, Performance Appraisal etc. HR now is meant for far more capable things which machines cannot do and that is learn about EXTERNAL STAKEHOLDERS i.e. Customers.
Why is an HR suppose to learn about Customers and company's target audience? because only then HR can understand that who can deliver and who can not. The Job specifications now does not limit only till Age, Sex, Educational Qualifications, JD & KRA. It all starts with the type of personality and trait you are looking in the role which will be ticked YES by your customers at the end of the day and if it wrongly ticked then lets accept its wrong hiring because of our lack of customer subject expertise. As an HR once you know how your business works from concept to costing to selling in market only then you will be able to deliver exceptionally as a strategic HR.
Going back to the case where the Sales HOD mentioned that the BDE is not performing as required, what different do you think can be done here apart from mentoring or taking/ giving feedback? Can you go out in the market with BDE and not just to check his sales pitch, presentation, convincing skill but the possible challenges he as a human might be facing which a number oriented HOD wont be able to see and then take decision. My one of the professor told me that HR can opt for various professions and it is simply because HRs are suppose to understand Humans and all the factors affecting.
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