Why The Hell Should I Trust You!.

In this edition I will continue to document the “Lessens Learned” to Balance Cost and Quality to Improve Schedule for companies with sales between $5-$150 million dollars within the Structural Steel Fabrication Industry.

In this article I will touch on:

1. Why Trust Matters?.
2. 10 Proven Ways to Build Lasting Trust.
3. ... and How to Do It!...

It may seem a minor detail, when you’re brother runs the company and profits are steady. you may not think you have a social responsibility to ensure your employees feel stable and fulfilled at all, but you have an opportunity to boost the value of your business. It is because a company where regular employees trust management, one that can expect full commitment from its workers. And that means they’ll go above and beyond achieving the bare minimum for you.

So how does a business leader or HR manager go about cultivating trust in their team?.

The first step is to be open and get rid of the ‘us and them’ mentality which can only result in divided efforts from the shop and the field. No matter what you want to achieve in life, building trust with all employees will be a big part of your success. The process of gaining trust and understanding with anyone takes time, but a single action can ruin any relationship you’ve built over a period of time.

Ensure instead that your management team leaders are open about your company’s business goals and strategies.

Trust?|?Tr?st?|?

noun, a firm belief in the?reliability, truth, ability, or strength of someone or something:?relations?have?to be?built on trust?|?they have been able to win the trust of the others.?

??acceptance of?the truth?of?a?statement?without?evidence?or investigation:?I?used?only?primary sources,?taking?nothing?on?trust.?

??the state?of?being?responsible?for someone or something:?a man in a position of?trust.?

??literary?a?person?or?duty?for which one has responsibility:?rulership is a trust from God.

93% of employees feel that trust in their boss is essential to staying satisfied at work.

WHY TRUST MATTERS

Are there more office politics in your team than you would like?. Do employees miss deadlines regularly with lots of excuses?. Are your Results stagnating, despite hiring more people?.

If so, It is likely there are trust issues at the heart of your business. But it is not the end of the world (yet), you can start to build Trust within your Team with these simple techniques.

Companies with High Levels of Trust are 2.5 Times more likely to have higher revenue than low trust cultured companies.

TEN WAYS TO BUILD TRUST.

We all know trust doesn't happen overnight, you need to build it with each and every interaction. Overtime increasing trust will improve communication, employee satisfaction and performance so...

01. SHOW THEM THE BIG PICTURE.

Having a view of the big picture creates space for communication and openness. You will feel and hear confidence in conversation and your interaction with your people.

Uncertainty about a companies direction leads to chronic stress, which inhibits the release of oxytocin's and undermines Teamwork.

Just listen. Listening is the simplest way to validate others. You don’t?need?to tell your story; just encourage them to keep telling theirs. Make them feel important. For most of us, our natural reaction is to interrupt, but it also means that we are never fully present when someone is talking. Hold back from interrupting or overriding with your own points, thoughts and ideas, suspend your ego.

HOW TO DO IT:

With every new employee, introduce your.

• Company Goals.
• Way of Working/ Standards and Operating Practices.
• Expectations of the position/ Duties and Responsibilities.

02. SET CLEAR EXPECTATIONS.

A lack of clarity around what is expected of a team member can lead to confusion, and frustration which will erode trust.

When expectations are met people work naturally together. Everyone can step-up and build trusting relationships.

HOW TO DO IT:

When sharing what you expect, encourage them.

• To recap what they understood.
• If they feel the expectations are achievable.
• Schedule a weekly informal check-in to spot and solve any issues.

03. LISTEN ACTIVELY.

A great conversationalist encourages others to talk about themselves, neglecting their own need to share their great stories.

HOW TO DO IT:

Be curious and ask open-ended questions. If you’re really listening, this should be pretty easy.

• How is the project going?.
• What do you think is going well?.
• What do you need to deliver this project on budget?.

04. DELEGATE LOW-RISK PROJECTS.

HOW TO DO IT:

• Choose a Low-Risk project and set a deadline.
• Communication the Needs of the Project (Spec Review).
• Leave the team to execute.
• If completed successfully, set another, higher-risk projects.

05. SCHEDULE WEEKLY CATCH-UP MEETINGS.

I know most of you are waking up at night, to say " I hope Steve knows where his is going today?, I hope he has a set of drawings? or I hope he has a tool for this or that!". Feedback given sporadically or infrequently can be unproductive.

Regular meetings create a trusting environment for people to give and receive feedback.

HOW TO DO IT:

Run a weekly meeting to discuss:

• What worked well this week?.
• What didn't work well?.
• What are the plans for next week?.

06. BE HONEST.

One of the best ways to build bone deep lasting trust and healthy conflict is to be transparent, open and honest even when it feels uncomfortable.

HOW TO DO IT:

Create a space for non-degradation honest feedback in your weekly catch-up meetings.

• Share if you need something done differently and explain how it would help the company.
• Ask the team to share an issue that had gotten in the way this week and how they would like to solve it.

07. COMMIT TO YOUR WORD.

Trust depends on integrity. Predictable behavior is seen as more trustworthy. Erratic behavior will be met with suspicion.

HOW TO DO IT:

• Only Commit to the things you feel you can and want to do.
• If you fail to deliver, don't ignore it, make up for it. Acknowledge your mistake and find out how you can fix it.

08. REWARD AND RECOGNIZE EXCELLENT WORK.

Recognition has a largest effect on trust when it occurs immediately after a goal has been met.

HOW TO DO IT:

When you see great work, acknowledge it:

• Immediately.
• With examples.
• Personally or Publicly (specialty with their family in attendance).

09. SHARE A BIT ABOUT YOURSELF (but, be Humble).

Oxytocin is released in the brain when we socialize and build trust. When people intentionally build social connections at work, their performance improves.

HOW TO DO IT:

• 10 Things; Find ten things they all share in common.
• Two Truths, No Lies; Each share two truths and "no" lie and get people to avoid lying.

10. LET EMPLOYEES WORK ON PROJECTS THEY ENJOY.

When you trust your employees to choose the kind of work they do, they will focus their energies on what they care about most.

HOW TO DO IT:

• Help them to eliminate, automate, simplify or delegate the tasks they dislike.

You’ll never get a second chance to make a great first impression with people you meet. So with the few minutes to spare to get someone on your side, make the most of it. And always remember, the right attitude is everything. Make sure the other person walks away better for having met you. Trust is fundamental to business success, and it is within reach when you consistently work at it.

By building a trusted team, you will have greater team satisfaction and outshine your competition.

Even if you think you don't have any time to sit down and read an article then Subscribe to our Youtube Video Channel and Learn the little stuff that is going to save you Big Money. (contact us: 203-770-6766 for a custom built spreadsheet to help you identify the most value added Key Performance Indicators [KPI's] toward reducing waste and rework for only $299.95).

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