Why "Hardcore" Is A Terrible Way To Run A Business.
There's so much to say about what's happening at Twitter, but I'm going to start with one word: "Hardcore." That's what Elon said he wants from all his employees going forward - a "hardcore" mentality, a coder-first culture, a sleep-at-the-office-and-pound-Red-Bull kind of sensibility.
I'm pretty familiar with this culture - an earlier, less toxic version of it pervaded the pre-Elon tech world, a culture I reported on at Wired, the Standard, and in coverage of Google and similar companies in the early 2000s. While it had its charms - most of us have pulled an all nighter trying to get a product out - memorializing "hardcore" as a work ethos is a deeply flawed management technique. Not only does it foster unhealthy relationships to work, it also celebrates a toxic brand of male-dominated power - the kind of power that many of tech's current titans, including Musk, Andreessen, Thiel, and their ilk - seem to believe is threatened. In their writings, investments, and political lobbying, it's clear that "hardcore" is a philosophy this group of Valley troll-bullies seem desperate to entrench.
In fact, I think it's fair to postulate that Musk's takeover of Twitter, supported as it is by Andreessen's a16, Oracle's Larry Ellison, a boatload of Saudi money, and crypto mystery man Changpeng Zhao, is at its core driven by a?neo-reactionary response to the ongoing decline of the Great Man narrative across our society and in what they deride as "woke" corporate culture. The myth of the hero founder has always dominated Silicon Valley: The energy-drink fueled "great man" of tech who solves the world's problems not with diplomacy and tact, but through singular genius, movie star grit, an assholic temperament, and raw coding prowess. Elon is, of course, this myth's current favored son, its most treasured proof. This is the man that took on the entire auto industry, that landed rockets on barges, that married rock stars and inspired countless Iron Man sequels. Never mind the government handouts, the endless lawsuits, the fatherless children or the constant promotion of hate under the guise of "free speech."
You'll probably not be surprised to hear that I think the Great Man founder myth is stupid and facile, worthy of ridicule. And far better writers than me have torn it down. But I can't get the pre-Elon Twitter out of my mind - because I knew the company so well. This was a culture committed to building relationships, that admitted its role in the world was complicated, nuanced, and required endless patience and diplomacy. Its people were not dedicated to profit above all else. Instead, they were dedicated to fostering the site's unique role in the online world, to telling that story, to listening to criticism, to supporting those who needed support. Yeah, it was often disfunctional, but they worked on that disfunction tirelessly, and with humanity. And because of their work, Twitter's corporate culture was truly special.
And who was at the core of that culture? I have a theory: It was the women.
Twitter was probably the most intentionally open, accommodating, and thoughtful work culture the Valley has ever produced at scale. And it's not a coincidence that a healthy percentage of Twitter's senior executives were women. Nor is it a coincidence that nearly all of them have left. I started keeping a list of the extraordinary women I worked with over the past few years who have recently departed the company. And just for posterity, and perhaps for you all to add to, I present it here. Think about all the men cheering on Elon's "Hardcore" philosophy , who agree with him that the people below, and countless others, are unnecessary. Read through these names, click on their profiles, and ponder the roles they played in the nuanced ecosystem Twitter once was.
And then, let that sink in.
Leslie Berland - CMO
Sarah Personette - CCO
Dalana Brand - Chief People and Diversity Officer
Vijaya Gadde - Legal, Public Policy & Trust and Safety Lead
Lea Kissner - CISO
Robin Wheeler - Head of Sales
Sonya Penn - GM of Data and Developer Platform
Rebecca Hahn - VP Communications
Lara Cohen - VP, Global Head of Partners
Maggie Suniewick - VP Partnerships
Meg Haley - VP Revenue Product
Stephanie Prager - VP Global Business
Melissa Barnes - VP, Canada and Latin America
Julianna Hayes - VP Finance
Nola Weinstein - Global Head of Brand Experience & Engagement
Sarah Rosen - Sr. Director & Head of US Content Partnerships
Joanna Geary - Sr. Director, Curation
Of course there are, literally, thousands more. These are just the first 15 or so names of senior women executives who I interacted with at one time or another, people who helped make Twitter the amazing place it once was. Please add yours in comments or email me, I'd be happy to add to this list. Oh, and the photo at top is a picture Elon posted to prove he and his engineers were "hardcore." Love the gender diversity (and the Trumpian thumbs up pose).
AI-Passionate Cyberharassment Lawyer | Advocate for Victims of Online Harassment and Privacy Violations, Including Sexual Cyberharassment | P&G alumnus
1 年Excellent points. Musk is NOT the genius people make him out to be. His work ethic is exactly the same one we had at Procter & Gamble, and it not only bred toxicity and stress in the environment, but it also stifled much-needed innovation. I met one truly innovative engineer at P&G—an accomplished inventor with countless patents. His opinion on the company’s work culture? “Staid, old procedure.”
Thank you John Battelle for this post. It's very clear to me (and probably to a lot of people are afraid to speak up), that "hardcore" really just translates to a culture of burnout and toxicity. These women at Twitter helped model and set policies for some kind of alternative to this that was healthier for the humans working at Twitter, and in the long run, for the business. People provide their best work when there's some kind of work/life balance VS a culture based solely on profit above all else.
Event Management Professional
1 年I remember when Twitter got around to finally adding a female Board member about 2014 or so. The first one was Dame Marjorie Scardino. She ran a newspaper in Georgia years ago. She was incompetent then and then went on to ruin some UK business. I think she tweeted about 7 or 8 times as a Board member, before shutting up and green lighting all the censorship and fake bots that defrauded advertisers. You must be against free speech and in favor of pure Fascism. I'm not going to stand in your way. Say anything stupid. Go right ahead. Show the world what you are: the kind of guy who would happily push people into box cars.
IT and Business Process Consultant.
1 年Diversity is definitely important in a workplace both in mind and kind. Great article or post whatever you want to call it these days ????????
Associate Vice President @ Providence | Communications, PR and marketing executive | Board member | Industry speaker | Author
1 年John insightful article. Right off the bat, it was clear to me that "hardcore" is just another way of saying toxic. 95% of the people who cheered the move would never actually enjoy working in that type of environment. Just today, news was circulating that PTO will be cut back for the employees who remain.