Why happy employees lead to happy customers

We talk a lot about keeping customers happy. As we all now happy customers means increased customer lifetime value. And happy customers is? why we’re here, doing what we do. But as we all know, it doesn’t just happen. There are lots of things that need to be in place to deliver a great customer experience.??

A mix of strategy, technology and infrastructure is vital of course. But the passion, experience and skills of the people involved in delivering the customer journey is absolutely key. That doesn’t just happen either. It starts with how those people feel about their role, their working environment and their wellbeing.??

We make sure our employees feel happy, motivated, recognised and rewarded. Whether it’s through great benefits and flexible working options, continuous learning, or reskilling and talent redeployment. We do everything we can here to build confidence, contentment and, crucially, tenure. We want our people to stay with us and with your brand. And they do.?

We’ve picked out some content for you this month on this topic – I hope you find it interesting.????

Ben Jones ?

Chief Commercial Officer | Sigma Connected Group

Click here to receive our newsletter via email

Why happiness matters

• Why happy employees leads to better customer outcomes by Richard Furlong - The link between the two is well established. But how do you foster a feeling of not just contentment among employees, but motivation and a desire to stay with you too??Read Rich's thoughts here.

• Why do we love working from home? - We know it’s not everyone’s cup of tea. But for many it’s the opportunity to have a rewarding career, full of opportunities, which circumstances may have otherwise prevented.?See how we work from home.

• How DCAs can help when times are tough by Stephen Kelly ?- Debt collection agencies can play a crucial role in supporting both consumers and businesses in difficult financial situations – in a positive and proactive way.?Take a look at the blog now.

Our latest news

Sigma Connected takes on the 1000th graduate from Shadow Careers . Read the press release here.

We can help you help your customers?

We provide outsourced customer contact solutions for some of the largest and best known brands in the UK. But we’re not just another business process outsourcing provider. We’re a people company, built on the power of human connections. We want to help you build loyalty through kindness, support, and care for your customers. We’ll work with your business to create a customer experience plan that implements a powerful and empathetic human experience.?

Want to find out more? Get in touch with us.??