Why Good Advertising Works (Even When You Think It Doesn't)

I was having dinner with friends, and one of the guests made a familiar statement. "I am not influenced by advertising," she said.

For those of us in marketing, this is a familiar thing to hear. I often respond by pointing out that companies in MENA would not invest $4 billion (yes, that's the estimated size of advertising expenditure in MENA) in something they thought didn't work. Companies expect advertising to produce returns, just like any other investment. The reason that my friend - and, I'm guessing, many of your friends - think advertising doesn't "work" is that they think advertisements are trying to make them do something immediately.

They're wrong.

Successful advertising rarely succeeds through argument or calls to action. Instead, it creates positive memories and feelings that influence our behavior over time to encourage us to buy something later. No one likes to think that they are easily influenced. In fact, there is plenty of evidence to suggest that we respond negatively to naked attempts at persuasion.

Instead, the best advertisements are creative at leaving impressions. Consider my dinner party friend, who, after claiming to be immune to marketing, proceeded to describe a classical chocolate wafer ad with impressive detail. She then intoned ad jingle from the late 80’s when it was aired locally.

FROM CATCH PHRASES TO CASH

Of course, as tickled as advertisers are to know they're writing catchy jingles, they don't make TV commercials for the honor of giving us free new music. They want us to buy something. The crucial challenge for marketers is: What's the best way to translate these memories into actions?

Some imagine a debate between two groups. The first group believes in raw persuasion. Its focus is on crafting a compelling argument that will encourage you, with the delivery of "new news," to buy something right away. The second group believes in the power of engagement. Its focus is on creating a positive experience that will influence you over the longer-term. Here, the objective is to seed positive ideas and memories that will attract you to the brand.

But this distinction is largely a myth. Advertisers have little control over how audiences receive their message. A recent real estate ad (communicating being the finest closed community and premium-ness) might appear relevant and credible to some, while others consider it unpersuasive. Similarly, a TV commercial designed to engage the viewer might cause you to buy the brand immediately, simply because it reminds you of how much you enjoy the product ("Sprite. Quench your thirst”. You know, I am kinda thirsty...").

Once in a blue moon an advert might leave you thinking, "Just what I need!" and send you running out the door to buy something. More often, however, you barely attend to the commercials you see. You do not reflect on the scenes and messages unless triggered by something else at a later date: seeing the advertised brand on the street, when you need to buy the product or, in the case of my friend, talking about it at the dinner table. Even then, it is not the ad that matters. The ideas, impressions and positive feelings about the brand that matter. Any memory that will predispose you to view the brand in a more positive light than its alternatives is a plus.

ALL ABOUT GOOD VIBRATIONS

As demonstrated by my friend, advertising memories can last decades. But my friend's discourse on advertising also touched one of the biggest pitfalls to creating successful TV advertising. Crafting a compelling message or creating an engaging impression is not easy (particularly when trying to reach an increasingly digitally distracted audience). It is equally difficult to make sure that the intended memories stick to the right brand.

My friend correctly identified the legacy brand in the chocolate ad as heavenly delicious and playful. Why? Because the ad jingle and setup was memorable to convey this compelling association. And, by dint of repetition, easily linked to the right brand.

So contrary to many people's beliefs, advertising does influence them. But advertising's influence is subtle. Strident calls to action are easily discounted and rejected because they are obvious. But engaging and memorable ads slip ideas past our defenses and seed memories that influence our behavior. You may not think advertising influences you. But marketers do. And in addition to millions of dollars, they have something else most people don't have: Access to data that proves their point.