Why frontline employees do NOT trust their management & how to fix it

We have recently been liaising with an employer that adopted biometric security access. This was carried out without consultation with the staff.

To cut a long story short; the employees refused to use the new system and they were reluctant to give up their biometric data as simply they did not know how the data is secured therefore they did not trust their management with the safe keeping of their personal data.

Why frontline employees do not trust their management?

·        Due to major communication problems between management and frontline staff

·        Frontline workers are cynical

·        85% frontline employees stated they do not trust their management and only 15% stated they trust their management, according to a national pool carried out by Security Industry Union Ltd in July 2019

·        Management attempts to mass communicate major changes by electronic means such as email, e-newsletters, or video message

·        Frontline employees prefer face to face communication

·        Managements underestimate the value of their supervisors who have face to face contact with the frontline staff on a regular basis

Is there a solution?

·        Major changes must be communicated to frontline employees face to face

·        Supervisors are familiar face and trustable source of information for frontline staff

·        Frontline staff trust their supervisors more than their management

·        Frontline staff prefers dealing with their supervisors directly rather than their management

·        Invest in your supervisors especially if you need to make major changes in the way your frontline staff operate