Why not be flexible for clients?

Over the past few weeks, we’ve shared tips on adding value to client meetings by?asking the right questions,?introducing a colleague, and?bringing market insights. Today, we’re highlighting the importance of being flexible around the logistics of meetings.

Now that?over 30% of UK employees?work from home at least some of the time, the previous default of meeting the client at their offices may no longer be the best option.

To make sure you are accommodating your client’s needs when arranging meetings, consider:

• Asking what their preferred combination of phone calls, virtual catch-ups, and in-person meetings would be.
• Offering to meet close to their home if they mostly work remotely.
• Avoiding times when you know they will have other commitments, such as the school run or studies.

You can also add a human touch by going for coffee/lunch during or after your meeting. By being flexible and human, you’ll further build trust with your clients and make sure they always enjoy meeting you.

“Be infinitely flexible and constantly amazed.”?

Jason Kravitz

Originally published here.