How clients can help to improve the product

Customers are often asked to take the survey and provide feedback on a product or service. Some people do not like this activity, but now we consider on the example of a real case why this is so important.

This month, our clients from the banking sector contacted us for improvement of Liveness. RecFaces provides technical support to customers, so our team responds to all requests very quickly.

Different developers provide their own Liveness solutions, but the operation principle is the same. Any user or client must prove that he or she is a real person before providing an ID card. This is an important procedure in order to prevent any fraud. The attacker does not have the opportunity to pass identification by a photo, video or a realistic face mask (Deepfake).

Improvements concerned the product Id-Check - a software product for biometric identity verification. This solution is a universal tool with a flexible setting for fast and reliable biometric confirmation of a person’s identity. Id-Check allows you to configure different scenarios and confirm your identity, instantly notifying an operator of the slightest violations. This solution is an indispensable tool for confirming identity in banks, passport control, or border control.

One of the most important stages of identity confirmation is Liveness. This confirmation makes sure that there is a real person in front of the camera, not a photo or video. We are constantly improving the Liveness check and this time the changes were related to this particular function. At the request of our client, now a person will not be able to pass the Liveness check if his or her eyes are closed. This refinement was important for our customer activity. Today this improvement is already included in our basic Id-Check boxed solution.

You can read more about our products on the product page in LinkedIn or on our website www.recfaces.com

We always appreciate feedback from the customer. Our products are designed to solve the basic issues of a client. Tamara Morozova , RecFaces CEO, emphasizes that the company creates not just a face recognition product, but the solution that will meet the main client’s requirements and solve his most crucial business tasks.