Why Facility Management-Management System Needs Service Level Agreement for Optimal FM Performance
Steven Ee IFMA-Fellow
Value-Based Facilities Management Author | Facilitator I Consultant I Speaker
How many of your Facility Management-Management System (FMMS) was developed without the consideration the Service Level Agreements (SLAs)?
Have you wondered how both the FMMS and SLAs are interrelated and interconnected?
Both the FMMS and SLA are interconnected and interrelated components that work in tandem to enable an effective and efficient FM operations.
How are FMMS and SLAs interconnected? Here are some reasons:
The FMMS and SLAs are interrelated documents that support each other in achieving effective and efficient facilities management. While the SLA outlines commitments and expectations, the FMMS provides the operational framework to fulfil those commitments and facilitate continual improvement. Both documents should be developed collaboratively to ensure alignment and mutual support in delivering high-quality facility management services.
Should you require further information, training or to get started in adopting your FMMS, please contact [email protected]
Own a copy of "FM Service Level Agreement - A communication and mechanism for fostering an effective partnership" via https://www.fm-online-courses.com/product-page/facilities-management-service-level-agreement
FMS Associates Asia Pte Ltd ...enabling FM to achieve consistent performance excellence and continual improvements
#iso41001 #facilitymanagement #fmsasia #stevenee #fmsystem #facilitymanagementsystem #FMMS
Head, of Facilities and Administration at International Water Management Institute (IWMI)
1 年Excellent points
COREN Certified, M.Sc, MBA, FMP, PMP, CPMP, CIWFM, CMC and Lead Auditor ISO 9001:2015; 14001: 2015 & 45001: 2018
1 年Hi Steve, one other thing to consider is the capability of (built into) the FMMS to measure the SLA KPI's. The point is that both FM provider and client beyond contract agreement must adopt the FM system that has the capability to track SLA KPI's and monitor delivery to the required level of quality
National Director at Jones Lang LaSalle Management
1 年Hi Steven another great observation - lets not forget that the FM provider might not be the owner of the FM system - so some base lining and recalibration on agreements both operational and technology based would help achieve some of the goals