Why Every Company Must Have a Voice
Voice AI is one of the most transformative and consequential technologies for Generation Alpha—the first generation raised with voice assistants and unaccustomed to life without them.
The Internet is dazzling with data and stories on how businesses and consumers are embracing voice technology; no wonder smart speakers are the fastest-growing consumer technology since smartphones. We are witnessing a voice revolution, as cutting-edge Voice AI is reinventing the way we shop, and seek customer support. Voice AI will also fuel our undisputed robot-centric future in which the younger generation will converse with smart devices to learn, the elderly will voice-command diagnostic devices, and enterprises will deploy Voice AI agents to answer every customer call.
The Potential Impact:
A Forbes report revealed that major publishers lost as much as $46,000 a day — for a total of $17 million in 2019 due to the failure of common voice assistants to identify the books consumers intended to purchase. The report makes three things very evident:
- The voice support stakes are high
- Disruption is evident
- Voice-first solutions with cutting-edge capabilities are becoming the need of the hour
With the rapid penetration of edge computing, voice will be used to communicate with IoT, smart devices, and other innovative applications. Business leaders must consider – how the voice movement will affect customers’ support expectations, and the way they interact and shop. And how should their businesses, in turn, reinvent themselves?
Voice truly offers a blue ocean of possibilities!
The Rise of Vertical Voice AI Support and Troubleshooting
A significant transformation is currently taking place on the business side. Every customer call is a chance to either strengthen the relationship with the brand or repair it; Voice AI is empowering companies to answer and resolve every query and develop that much-needed bond with consumers.
Voice AI is enabling call center voice automation – that means answering customer queries in a multi-turn, intelligent conversation without human agent intervention.
The impact is significant in terms of cost, productivity, performance, agility, and top and bottom lines. There is an incredible potential for Voice AI support. Here are a few prominent examples of outcomes contact centers have been able to achieve:
- 70% automation of customer support efforts
- 40% reduction in average handling time
- CSAT scores of over 4.0
- 50% reduction in operational cost
- Better CX with 24/7 intelligent support
- Better customer loyalty due to proper support throughout the customer life cycle
Organizations can also analyze call center recordings to look for sentiment and tone, deploy voice-enabled surveys, and more. Voice is therefore a treasure trove of value and competitive advantage.
Read more about how voice-first technology is making ripples across industries, and how it could benefit you: https://skit.ai/why-every-company-must-have-a-voice?/
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