Why Employee Experience And Performance Management Are Two Sides Of The Same Coin
Digital HR Leaders Podcast - EP68 Greg Harris, CEO, Quantum Workplace

Why Employee Experience And Performance Management Are Two Sides Of The Same Coin

David Green ???? David Green ????

David Green ????

Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast

发布日期: 2021年6月8日
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Organisations live or die based on the culture they create. And it is not just voice of the employee. It is understanding the relationship between voice of the employee and performance of the employer, performance of the team.

My guest on this week’s episode of the Digital HR Leaders Podcast is Greg Harris, CEO of Quantum Workplace, which "helps collect, helps analyse and helps activate on the voice of the employee," was founded in 2003 and has since emerged as one of the pioneers in the revolution of the employee feedback market.

Greg believes that “the economic value of employee feedback is probably equal to or greater than input from customers” and that “employee feedback is the first step in creating an inclusive environment.” In our conversation, Greg also explains why “employee engagement and performance management are two sides of the same coin.” 

Employee experience is the biggest thing in the organisation since email

You can listen by clicking on the image below or by visiting the podcast website here.  

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In our conversation Greg and I discuss:

  • What modern employee feedback looks like and how it has evolved over the last 10 years: "Employee feedback today is more continuous, it is more real-time. The cadences of that feedback are woven into the rest of the business cycle. We don't monitor our financial success just on an annual basis, so we certainly don't monitor employee feedback on an annual basis. Ten years ago, feedback was an HR application. Today, enterprise feedback is an organisational application."
  • How CEOs have used employee listening to improve communication and workforce engagement during the pandemic: "Employees were looking at increased effort for strategic communication, increased empathy, increased actual care from managers and from senior leaders wanting to know how people were doing, how people were coping, how people were adjusting to all of this change..." 
  • A powerful example from BKD, an accounting firm, who saw improved business outcomes through increasing the frequency of performance conversations: "Their business was changing at a pace where their feedback tools weren't keeping up. Simply solving for frequency, improved performance, improved retention and decreased the amount of administrative burden on the process."
  • How to drive action, behaviour change and a culture of inclusion from the insights arising from employee feedback: "Being very strategic about the questions that we ask and the cadence that we ask them. Agreeing on what the signal is: What is the story in the voices that we have collected? What are the one or two things that are the most interesting in the data and the most actionable? Communicating out to the organisation what the insight was and what was learned is the most important step."
  • How EX and people data is driving a similar change in HR to that CX and customer data has already had to marketing: "EX is probably five to eight years behind CX, but I would argue that ultimately the economic value of our employee’s feedback is equal to, or greater than the economic value of any single customer feedback."
  • How companies should approach performance management in the future: "I think there comes a day where we lose the language of performance management. We start talking about performance conversations, we start talking about coaching."

This episode is a must-listen for anyone interested or involved in employee listening, employee experience programs and the reshaping of performance management. So that’s chief human resources officers, and anyone in an employee experience, People Analytics, Culture or HR Business Partner role.

Separating signal from noise is the biggest challenge in an employee listening strategy


LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Greg, head over to myHRfuture by clicking on this link: Why Employee Experience And Performance Management Are Two Sides Of The Same Coin


WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the myHRfuture YouTube channel highlighting two of the topics Greg and I cover in our conversation. In the video below, Greg and I discuss what the future of hybrid work looks like.

"...there is serendipitous communication that happens in a workplace when people work side by side, that drives creativity, that drives innovation."


GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

  1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
  2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
  3. Who would you like to see me interview in future episodes? Let me know in the comments below.
  4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!


THANK YOU

A huge thank you to Greg for sharing his time and expertise. You can follow Greg on LinkedIn, and follow him on Twitter @GregoryHarris. I also recommend digging into the resources below to learn more about Greg's work at Quantum Workplace:

Thanks to Luke Stritt, Natalie Wickham, Kristin Ryba and the team at Quantum Workplace for sponsoring Series 14 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.

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CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.


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ABOUT THE AUTHOR

David is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As Managing Partner and Executive Director at Insight222, he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 70 global organisations. Prior to co-founding Insight222 and taking up a board advisor role at TrustSphere, David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics. David also hosts the Digital HR Leaders Podcast and is an instructor for Insight222's myHRfuture Academy. His book, co-authored with Jonathan Ferrar, Excellence in People Analytics: How to use Workforce Data to Create Business Value will be published in the summer of 2021.

Alison B.

Senior HR | People professional who leads with compassion and humanity, whilst maintaining commercial discipline #HR #People #EX #Talent #Recruitment/Resourcing #Engagement #Wellbeing #Comms #Learning

3 年

Saved to listen on drive in - obviously safe and legal!

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