Why does my business need a support contract?
TMB Systems Limited
Experts in technology solutions for the Hospitality industry. 01202 818 888
How would your hotel deal with the door lock system failing, denying guests access to rooms? Or your phonelines being cut off, stopping a vital communication system? These are just a couple of many issues that hotels can be faced with. Technical issues without reliable support can result in systems being down for a prolonged period, leading to dissatisfied guests and damaging your reputation.
This can be even more dramatic with your IT systems, and consequences of not having an IT managed services contract could include:
Higher and unexpected costs. IT issues arising without a fixed support contract will lead to higher costs for ad hoc call outs, repairs, and replacements.
Lack of security and data loss. Without proper IT support, systems may lack updates or security measures, exposing them to threats. Lack of maintenance & updates can lead to data losses and cyber security breaches which could lead to Compliancy issues.
Time consumption. IT support contracts often provide access to experienced professionals and specialized knowledge. Without this support, resolving technical issues can be time consuming.
Guest dissatisfaction. IT issues can disrupt services leading to dissatisfied guests and damaging your reputation.
These are just a few of the issues that can be mitigated by having a support contract in place.
Does your support partner offer the following?
Experience: A high-quality experience. With over 30 years industry experience, TMB have the expertise to provide quality services.
Responsiveness: Quick response times. Our dedicated IT service desk provides instant IT support when your staff need it 24/7/365.
Scalability: Look for a provider that can scale their services to meet your evolving needs. TMB offer a tailored service to design, procure, install and support all the technology your hotel needs.
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Security: Ensure your supplier has the latest measures to protect your business. TMB attained the ISO/IEC 27001:2002 accreditation, reflecting our dedication to maintaining the highest standards of information security and data protection for our customers.
Reduce risk and achieve compliancy: TMB can minimise your risks through our suite of products, services and our security stack. We will work with you to achieve the compliancy you need both legally and for your stakeholders and/or cyber insurance partners. ?
Disaster Recovery and Resilience: Your hotel might not have robust disaster recovery plans in place, leaving your business vulnerable to disruptions in case of system failures, natural disasters, or cyberattacks. Your support partner should be able to help develop these plans with you.
Systems and infrastructure monitoring: TMB can provide you with access to see the current status of your network and equipment. Equipment can be monitored at device level and of course all aspects of critical equipment, such as a server will be constantly monitored.
On-site support: Over 90% of faults are resolved remotely, however when a site visit is needed this is provided by our trained Engineers who are all experienced in the hospitality environment. This service is available to all our customers for major faults, however customers with support contracts have priority for booking TMB Engineers.
Reporting: TMB are able to provide performance statistics for your hotel as often as you require; daily, weekly, monthly and quarterly reports can be provided. Our tailored reporting suite can provide you with detailed analytics, including Mean Time to Recovery and Resolution, SLA adherence and root cause analysis. Investing in the support of a managed service provider is the proactive choice for many organisations because it results in a more cost effective IT strategy.
If you’re looking for a new IT Managed Services provider, or would like to discuss options please get in touch: