Why does change fail? And why does Change Management matter?

70% of business transformations are not completed or don’t deliver their promised benefits.

The reason most frequently given is failure of those affected to prepare for and adopt the changes.

Why Change Fails

The impact of technical/process changes on people is underestimated

• Before the project as knowledge gathering can feel intrusive or critical if not carefully positioned
• During the change (ambiguity, uncertainty, additional work to support the project)
• Afterward (volume and complexity of work vs job roles), effort required to embed the change as the new normal

• Resourced project by project
• Go-live seen as the ‘finishing line’
• Under-investment in supporting adoption and ongoing improvement in BAU (esp. for cloud based systems!)
• Seen as the ‘job’ of the change manager
• Other team members don’t take ownership for change management deliverables
• Business managers don’t act as change leaders

Why does Change Management matter?

Integral to successful delivery of transformation projects and their benefits is our ability to engage and inform colleagues that are affected by the change such that they are able to understand, accept and ultimately adopt the new ways of working.

This requires a holistic, people centred approach to change; managed as a dedicated workstream of activity at every level from small changes to? projects and programmes as well as at portfolio level.

What is the scope of Change Management?

The overarching goal is to deliver:

• awareness
• understanding
• acceptance
• adoption

of the new ways of working to those colleagues who are affected in a timely and effective manner.

The Change Management Framework brings together concepts, theories, and methodologies in a robust, holistic and scalable approach to delivering organisational change.

It provides a guide to ensuring that transformational changes are accepted and put into practice.

It is designed to make the changes easier to implement and, more importantly, to solidify the change as the new norm.

The Principles and Core Framework of Change Management

To read more about Change Management, it's key principles, the core framework and the roles involved, you can download our full insight document here: Change Management Overview - Argon International – Business Transformation.