Why Do Our Team Members Love Working At A Hilton Grand Vacations Resort?

McAlpin Ocean Plaza, a Hilton Grand Vacations Club stands 100 feet from Miami’s South Beach. Its pastel exterior isn’t just Instagrammable — it’s a registered historic site due to its art deco architecture. Walk inside, and a smiling Team Member will greet you. Paul M., one of the property’s bellpeople, is instantly recognizable by his broad smile and impressive height.

However, Paul’s height isn’t the only aspect that leaves a lasting impression. “Because I’m a bellperson, Members and Guests see me first — I get their vacation started,” he said. “I’ll going to greet them, help them with their luggage and make sure they’re comfortable. Because first impressions count, I do it with a smile.”

Hilton Grand Vacations’ mission is to put people first, and dedicated Team Members like Tall Paul exemplify that mission. If you’re interested in career opportunities at resorts and are passionate about helping people, consider Hilton Grand Vacations as a next step in your journey. Hear from Paul about why he loves working at a Hilton Grand Vacations property.

Paul has worked at Hilton Grand Vacations for over 12 years, serving countless Members and Guests. But there’s one kind of vacationer Tall Paul treasures: children. “Most of the Guests that stand out in my memory are kids. It means a lot when kids come back and remember my name.”

“One kid who came with his family every year for five years — he always had a smile,” Paul remembered. “We’d take a picture together every time he visited. Through those pictures, I can see how he’s grown in those five years and how I’ve changed too.”

It’s not just Tall Paul’s height that makes him memorable — it’s his people-first perspective on hospitality . “For me, hospitality means putting myself in another person’s shoes,” he explained. “I ask myself, ‘If I were to stay here, how would I want to be treated?’ That’s why I always share a smile, start a conversation and try to help vacations go smoothly.”

Of course, Paul isn’t the only Team Members going above and beyond. He’s part of a team and company who share the same values. “I feel like I belong at Hilton Grand Vacations. My job doesn’t feel like work; it feels like I’m coming to see friends and family,” Paul said.

Ready to start a career with Hilton Grand Vacations? Join a dedicated team of passionate people and discover new career opportunities from one of Hilton Grand Vacations’ properties worldwide. Explore job openings at hgv.com/careers .