Why do companies fail to make the best use of a Performance Management System?

You can Google it to find that many reasons are cited for why companies struggle to make Performance Management Systems more accepted by managers than by employees. Some common reasons include:

1. Organisations are unable to integrate business strategy with KRAs.
2. Low quality of KRAs
3. Consistent use of activities as KRAs by employees
4. Lack of clear goals and goal alignment.
5. Inadequate feedback and communication.
6. Limited employee engagement and motivation.
7. Insufficient training and development for managers.
8. Resistance to change.

The million-dollar question is why a comprehensive system has not evolved in nearly a century since the inception of Performance Management Systems (PMS). Various methodologies, such as Management by Objectives (MBO), Balanced Scorecard (BSC), and Objectives and Key Results (OKR), have been introduced in an effort to create a foolproof framework that is meaningful and practical for organisations and users alike. These concepts were developed to address the limitations that have hindered the effectiveness of PMS; all of these attempts deserve appreciation.

Despite new terminologies, confusion among employees remains, as writing Key Result Areas (KRAs) and measuring them shows no significant difference across frameworks like Management by Objectives (MBO), Balanced Scorecard (BSC), and Objectives and Key Results (OKR). Terms such as Goals, Objectives, KPAs, KRAs, and KPIs complicate matters, with little clarity in their application. Goal Alignment and KRA quality continue to be major challenges. While some frameworks may benefit certain companies, performance management systems (PMS) are generally disliked by many managers and employees.

The study of Prajjo addresses the key factors hindering the widespread adoption of Performance Management Systems (PMS). The SGR framework—Strategy, Goals, and Review — provides essential elements for a robust PMS, enabling organisations of all sizes to effectively apply it for improvement.

Furthermore, SGR leverages AI and modern technologies to simplify goal alignment from the CEO to every employee. It also enhances the quality of Key Result Areas (KRAs) by removing the need for managerial or HR oversight in their writing.

SGR can align goals by up to 95% from the top down. Additionally, it can assist in identifying the quality of Key Result Areas (KRAs) from the perspective of end users. This helps ensure that the Performance Management System (PMS) fulfils its intended role and objectives.

Setting goals will foster employee engagement through the adoption of SGR. Meaningful discussions between managers and employees will enhance this process. By adopting and adapting to these initiatives, you can significantly contribute to the success of your organisation.