Why Do Business Leaders Need Visibility Into Their Technology?
Jeffrey Tebele
President, RCS Professional | Do you know how to prevent a cyberattack? | IT Managed Services | Data Loss Prevention | MDM | MDR | Tech | Remote Work Guru | Microsoft Gold Partner | Founder | Phish | Event Management
Key Decision Making
Leaders are expected to have the ability to see the future and respond to changing situations with ninja-like quickness. An excellent leader is actually patient, perceptive, and knowledgeable (not an exhaustive list). One of the things we notice when we talk to our customers is how crucial it is to have up-to-date, correct data when making judgments. The decision will be better for the data.
Data-Driven Decisions
The speed of an Internet connection is an easy illustration of this idea. Recently, we dealt with a new client experiencing productivity issues due to sluggish connection speeds. The company owner switched suppliers and drastically raised monthly costs since she lacked the data to identify the issue. We discovered that a cheap component restricted the performance for all users as we connected the equipment to the network and obtained "eyes" on the bottlenecks.
Analysis of service ticket data provides another illustration. A service ticket is submitted by a user when they run across technical difficulties. Every time a user must take a break from their work in order to raise a problem, the business loses money from lost productivity and missed opportunities. In order to identify specific hardware issues and user issues that can be fixed to reduce ticket counts, we want to study the patterns of ticket submissions. Gaining these efficiencies is challenging without this visibility.
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Providing You with Needed Metrics
Each month, we provide decision-makers administrative reports that include the information we believe to be pertinent. We also provide real-time dashboards that enable executives to quickly drill down into crucial data to obtain the knowledge they need to make wise decisions. Please get in touch with us to explore how we can help if you feel that your technology forces you to make snap judgments.
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For more information on optimizing your IT and securing your network remotely, contact RCS Professional Services to speak with an IT professional or visit our website www.rcsprofessional.com.?