Why did you send a bot to my meeting?
Bruce Daisley
LinkedIn Top Voice on Work & Workplace Culture, 2x Sunday Times Bestseller, ex-tech firm VP
Expired Why didn’t you come in for my meeting?
Tired Why were you camera off in my meeting?
Wired Why did you send a bot to my meeting?
Have you tried sending a bot to a meeting in place of you yet? The feature, which is on general release on Google Workspace, and I think is now available in Microsoft Teams Premium is potentially one of the biggest changes in how we work.
One of my favourite people to talk to about the use of AI in work in Microsoft’s Alexia Cambon. I was on a panel with her a couple of weeks ago and before we went on stage she talked about the emergent behaviour that they are starting to see. The reason for most attendance at meetings is ‘information exchange’ and sending a bot to listen and summarise what went on seems to be a highly efficient way to do this with a tasty saving of time. Rather than sit for an hour, you can read 5 bullet points and get stuck in to any follow-up actions.
While in principle sending a bot seems to be a great way to reduce the huge burden of meeting time that is afflicting all of us, the challenge is that leaders are taking offence when bots turn up in a meeting rather than people. I’m always interested in how our rules of etiquette are evolving in real time. (Related: the Washington Post published the updated etiquette for phone calls in 2023: ‘don’t leave a voice mail… and text before calling’.) It will be interesting to see what meeting etiquette looks like in a year, and whether we’re willing to evolve it to take advantage of the benefits of new technology.
If you’ve used a meeting bot tell me how it was.
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Helping Family Businesses Implement Change, Improve Performance, and Create Positive Futures | Next Generation Family Business Advisor & Advocate | Advisory Board Service | Board Member | Board of Directors | Connector
1 年Great post and so timely. How will it all shake out? I recently joined a virtual meeting, and then I saw one of my guests' names followed by a bot's name. My knee-jerk reaction was not positive about this situation. I had the following conversation once they joined and asked: 1) What is this about? 2) Could you let me know why you are recording me? 3) (I feel this is the more important one.) If I were your client, how would I react to seeing a bot? Little did I know that he was unaware he had activated a bot to join in their place... yes, I was mindblown, not that it happened, but that they were unaware of it. We were going to have a private meeting, and I saw a bot and "clammed up." Will that change? How will our private conversations be protected? Thank you, Bruce, for posting this.
Strategy Partner, IC Partners | Co-founder, The EX Space | Employee experience & internal communication agitator | FIIC | FCIPR | MSc | Brand owner, Lost Years Rum | Ex-EY
1 年From your top reads, ‘Culture is not a set of beliefs, it is a set of actions’. Love this quote Bruce Daisley. ?? There's only one way to change a culture - one behaviour at a time....