Comcast Is Reaping What They Sowed
Comcast was the undisputed star of this year’s Cable Show, newly redubbed INTX (Internet and Television Expo). The cable giant introduced a range of innovations including voice controls for its X1 set-top box remote, a home control system that works with Nest, a new live streaming app, and plans to hire an additional 5,500 US-based customer service employees.
It’s the last announcement that stands out here. Comcast has one of the worst customer service reputations of any US-based company. The $300 million expenditure on 5,500 new reps is a clear signal that the company understands it must address this issue.
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9 年This is a great piece - go register at TDG to understand the main driver of demand for cutting the cord. My view is that it is beyond repair. But Alan lays out all of the key issues and thinks they can turn it around - at least they can if they subscribe to TDG and read his remarks.