Why the company you keep matters when everyone's an expert

Why the company you keep matters when everyone's an expert

In a world where we are bombarded with information, and where there's so much fake news, unsubstantiated claims, and it's so easy to market yourself as an expert, who you align yourself with matters more than ever.

I believe it is Aesop who is credited with the expression 'a man is known by the company he keeps'. While I am a firm believer that any person, brand or business should be judged on their own merits, when it comes to healthcare, evidence and accreditations do and have to count as a guide by which customers and other stakeholders can gain a sense of trust.

There are horror stories across the wellness industry ranging from unqualified therapists purporting to be something they're not and to those selling 'snake oil' claiming curative powers, to more benign assertions that simply don't give clients the benefits they promise. At either end of the spectrum people deserve better, and this is where accreditations, evidence, partnerships and memberships become valuable.

A scientist in a holistic world

I am single minded in my desire for evidence in all areas of my life and work. When it comes to my skincare products and therapist training I am uncompromising in that approach - it's the scientist and the lawyer in me. However, that evidence has to be corroborated by respectable authorities. Yes, I am qualified, but I want people to have an unequivocal ability to trust what I say. For that reason I seek the support of those I respect and admire.

  • For example, when my team and I were researching holistic solutions for the unwanted consequences of menopause, we began by commissioning the UK’s Keele University to provide academic validation and statistical scrutiny of holistic therapies on specific symptoms in our State of the Art Scoping Review.?
  • When we began the process of creating skincare products and touch therapies for cancer patients, we worked alongside NHS nurses and cancer patients. Who best to tell us plainly what they wanted, what they couldn't use, and what worked?
  • All our products and treatments have since undergone rigorous testing and approval processes, not least our therapist training which has been industry accredited and insurance approved.
  • I continuously seek out the feedback of those I ultimately want to serve - our customers and the clients of our partners.
  • I regularly seek the feedback of medical professionals who have interactions with our products and treatments.

My own qualifications/credentials include:

  • A BSc (Hons) in Biology
  • Occupational Health Consultant CMIOSH
  • PG Diploma Law
  • MFHT
  • I am an experienced microbiologist
  • A qualified nutritional therapist
  • An associate member of the Royal Society of Medicine
  • A qualified aromatherapist, beauty therapist and product formulator
  • I have two post-graduate qualifications in health-related fields
  • I have been accepted by the Courts as an expert witness for occupational health cases I have taught internationally and has been active in medical research
  • I lead The Menopause Million?- the largest study into menopausal issues and solutions ever undertaken

Some of our industry awards include:

  • Winner of the Federation of Holistic Therapists (FHT) Tutor of the Year
  • The first ever winner of Avon’s beauty accelerator programme for female entrepreneurs
  • One of Professional Beauty's Top 100 Industry Influencers
  • Best Specialist Cancer-Friendly Skincare Company 2023 – UK - Global Health & Pharma Magazine
  • Best Menopause Support Product Provider 2023 - Global Health & Pharma Magazine
  • Current finalist Educator of the Year finalist in 2023 Professional Beauty Awards (to be announced in spring 2023)

The wellness industry associations I am a member of include:

  • The Global Wellness Institute
  • Chair of the Global Wellness Institute’s Hormonal Wellness Initiative
  • The British Menopause Society
  • Board member of The Standards Authority for Touch in Cancer Care (SATCC)

I don't say all of this to impress, but to reinforce that we not only believe in what we sell, we prove its benefits. Therapists have a limited amount of time to dedicate to training. Spas have limited financial resources to invest in product and training. Individuals have limited financial resources to spend on skincare. All clients, but especially vulnerable clients, have been through enough and need to be able to trust that the products they use, and the treatments their therapists offer, deliver meaningful and substantiated benefits. They have to be able to trust us and those who offer our products and services.

That means it's not enough to say that something works; you have to prove it and your evidence has to stand up to scrutiny. Furthermore, the people who are doing the scrutinising also have to be qualified to do so. Trust is earned, and people don’t know you; they need reference points that they recognise and trust in turn. As part of that, qualifications you hold and the 'company you keep' matters.

If you have time, I would very much appreciate it if you have a moment to read about The Menopause Million, the largest global research study into menopausal symptoms ever undertaken. We would love it if you joined the study so we can help more women have a positive menopause experience.

Read more about The Menopause Million

Dr Angela Wright

GP, Clinical Sexologist & FECSM. BMS Accredited Advanced Menopause Specialist, BMS & FSRH Menopause Trainer. FSRH Menopause Guardian. MBChB MRCGP DFSRH Dip Pall Med. Co founder Spiced Pear Health.

2 年

How very on-topic after our conversation on Friday! If you claim to be an expert, then you should be very open about the experience you have that informs your voice in that area.

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