Why ChatGPT Is Bleeding Money, Not Taking Over Your HR Department

Businesses are struggling and looking for cheaper solutions, but now isn't the time to replace professionals with bots.

Since February, I've trained over 1,000 HR people on using?ChatGPT ?to help with performance appraisals,?job descriptions , and creating employee goals. It's a valuable tool, and I like helping people use it to increase their efficiency at work. But?even so, I wasn't shocked to see that?ChatGPT reportedly loses?$700,000 every day.

Why? Because despite all that it can do, ChatGPT remains a toy. It's a super cool toy, and it's?incredibly helpful in a lot of areas . That's why, at first glance, it seems like it could take over many of your company's HR?functions --?even?79 percent of recruiters think that A.I. will?be making hiring decisions in the near future .

I'm here to tell you that's not happening. Here's why:

A.I. simply isn't good enough yet

For A.I. to take over jobs, it has to be able to do the job at least as well as humans can. Yes, having a bot is cheaper, but that's not good enough. The?National Eating Disorder Association recently terminated 200 employees and volunteers and replaced them with a bot. The problem??The bot "may have" given harmful information, went off script, and was a reminder that A.I. isn't ready to replace jobs.

Human resources personnel aren't counselors or mental health providers, but you can't have a rogue bot going off script, promising unavailable benefits, or giving a false answer that can result in an unfair work practice.??

Only experts can truly use ChatGPT for HR

Do you need a summary of the rules for nursing mothers who need to pump at work? You can ask ChatGPT and?get what seems like a great answer. ?The problem? The law recently changed with the?Pregnant Workers Fairness Act . But, if you don't know that, you won't know your ChatGPT-generated?information is incorrect.

No problem, you might say, I'll pose those questions to ChatGPT competitor Bard, which is up to date. But?Bard gave a similar answer ?that didn't mention the new law, either. When I prompted it to include that information, though, it did.

You cannot rely on A.I. to give a complete and accurate answer. You need an expert to know when a reply is wrong or incomplete, which means you can't just fire your HR department.

The bias is pervasive

All humans are biased. All A.I. bots are biased. The advantage of humans is we can be self-aware and actively work to overcome our biases. You may prefer people who attended the same university you did, but you can acknowledge that and check yourself. You may?assume thin people are more productive than overweight people , but hopefully, you can stop yourself and?"flip it to test"? by asking yourself, "Would I feel the same way if this person went to my university and was thin?"?

A.I. has biases, and those we know about are easy to deal with. It's the biases we don't know about that are problematic. If you don't know how ChatGPT weighs experience versus?education in a resume, you really can't get a good resume evaluation.

ChatGPT can help humans, but not take over for them

Jobs, and especially not HR jobs, aren't going anywhere. The fact that ChatGPT can be so popular but still lose?money means enough people aren't willing to pay for the additional features that come with a paid account. You pay for that which you value.?

Add to that?security issues ?and all the other problems associated with A.I., and it's clear that this technology is not taking any HR jobs any time soon. Nor is it ready to take anyone else's job. It's a tool that can help, but the market firmly tells us people don't fully trust A.I. right now -- as they shouldn't.?

Article by Sizanne Lucas @ Why ChatGPT Is Bleeding Money, Not Taking Over Your HR Department | Inc.com