Why a Business Team? How Effectively A Business Team Can Be Used for Customer Problems?

I realized while working with startups the engineering professionals work without understanding the proper business requirements. I closely worked with various product managers and engineers. Only product managers interact with the business team to gather the business requirements. Only a few times engineers get a chance to directly interact with the business team. Most of the engineers don’t know about the importance of a business team. If an engineer directly understands the business requirement along with a product manager then together they can build a great product.

But as a developer I can understand many times I was not clear about what is the problem and why I am working on this. Sometimes the business team want something else but a developer is working on something different?

Why?

Because a product manager directly interacted with the business team and couldn't understand the technical context of how to build that. Due to this problem many times I have to re-work again for the solution.

Lets understand how business requirements comes to the engineer with the help of the following diagram as

In service based companies I worked directly with clients when I joined startups I understood the importance of a business team. Every engineer should have an understanding about the role of a business team. This is the? team who directly work with customers and its real challenges.

What types of challenges the customers are facing?

How are the customers feeling?

Do the customers like the solutions we are giving or not?

What are their feedbacks to improve the products and services?

Based on my experience both engineers and product managers should interact with the business team. After understanding the business requirements both have to discuss the solution. This way you can deliver a better solution and a good experience to the customers.?

Lets understand the new flow how effectively the business team can be used for solving customer problems with the help of the following diagram?

So here is what exactly a business team is

What is a business team?

So, a business team is a group of individuals who work together to achieve common goals and objectives within a business or an organization. Business teams may be composed of employees who have different roles, responsibilities, and areas of expertise, but they are all working towards a shared purpose and goal.

Business teams can be organized in different ways, depending on the size and structure of the organization. Some teams may be organized by department, such as marketing or finance, while others may be organized around a specific project or initiative.

Effective business teams typically have clear communication channels, defined roles and responsibilities, shared goals, and a culture of collaboration and trust. They work together to solve problems, make decisions, and achieve success for the organization.

We have to understand exactly the role of a business team.

What is the role of a business team?

The role of a business team is to work together to achieve common goals and objectives within a business or organization. A business team is typically responsible for identifying and addressing challenges, finding solutions, making decisions, and executing plans that help the organization achieve its mission.

Here are some of the key roles and responsibilities of a business team as

1. Setting and Achieving Goals: The team is responsible for setting goals and developing strategies to achieve them. This involves understanding the organization's mission, vision, and values, as well as identifying the resources needed to achieve success.
2. Problem-solving: The team must identify and address challenges that arise within the organization, such as issues with product quality, customer service, or financial performance. This requires critical thinking, creativity, and collaboration.
3. Decision-making: The team must make informed decisions that are in the best interest of the organization. This involves analyzing data, considering different perspectives, and weighing the pros and cons of different options.
4. Collaboration: The team must work together effectively, leveraging the skills and expertise of each member to achieve success. This requires open communication, trust, and a shared commitment to the organization's goals.
5. Accountability: The team must take ownership of their decisions and actions, and be accountable for their performance. This involves tracking progress, measuring success, and making adjustments as needed to ensure that the organization is achieving its objectives.

What are the different roles in a business team?

In a business team, there are different roles that individuals can play, depending on the specific goals and objectives of the team. Here are some common roles in a business team:

1. Team leader: The person who is responsible for managing the team and ensuring that everyone is working towards the same goal.
2. Project manager: The person who is responsible for planning and executing a specific project within the organization.
3. Salesperson: The person who is responsible for selling the organization's products or services to customers.
4. Marketing Specialist: The person who is responsible for developing and executing marketing strategies to promote the organization's products or services.
5. Finance Specialist: The person who is responsible for managing the organization's financial resources, including budgeting, accounting, and forecasting.
6. Operations Specialist: The person who is responsible for overseeing the day-to-day operations of the organization, including managing logistics and supply chain activities.
7. Human Resources Specialist: The person who is responsible for managing the organization's workforce, including recruiting, training, and managing employees.
8. IT Specialist: The person who is responsible for managing the organization's information technology systems and infrastructure.
9. Customer Service Representative: The person who is responsible for responding to customer inquiries and providing support.
10. Research and Development Specialist: The person who is responsible for developing new products, technologies, or processes for the organization.

Each of these roles is critical to the success of a business team, and effective teamwork requires that each person understands their role and works together towards a common goal. I hope this article will be very useful for you. Let me know your views in the comment box.

What do you think about it?

Conclusion

While working with startups I realized there is a gap between engineers' understanding and business requirements. Often product managers interact directly with the business team but many times I have to re-worked for the solutions. Because there was not a clear and proper understanding of the problems and solutions around. So the purpose of this article is to make the engineers aware about the business team so that they could directly understand the problems and provide proper solutions. I do believe a software engineer and product manager together can build a perfect product by understanding the business requirements from the business team.