Why Bother??
Sales counselors hear the words “mystery shop” and they cringe. Most of us have been mystery shopped and if we haven’t, we’ve requested them for our buildings. Purely from a time standpoint, I get that sales counselors get annoyed when they feel they have a big fish on the line only to find out they’ve been shopped. But why do we do them and what do we do with the results?
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https://www.involvemanagement.com/blog/2015/11/12/mystery-shops-why-do-we-do-bother/