Why There is No Better Time to Join HubSpot

I just returned from a week long vacation, during which I had time to read, relax, enjoy a glass (or two) of wine, and think about a lot of things, some more serious than others. When I turned my phone back on after some time away, I had a message waiting for me from Christopher O'Donnell, who leads our product organization at HubSpot. It was a joke, as is often the case, but it turned into a more serious discussion about coming back to work and what’s going on at HubSpot.

For context, Christopher sat across from me when I started at HubSpot 4.5 years ago. He sat next to me at the New York Stock Exchange the morning of HubSpot’s IPO, and I cheered him on as he delivered the product keynote at this year’s INBOUND conference in front of a cool 8,000 people. My point is, he and I have seen HubSpot in many stages, at many key moments, and had a front row seat to it all. His message to me ended with “we are about to go on an absolute tear here right now with what we can accomplish; it’s go time.”

I couldn’t agree more with him--I’m more energized about our culture, our product, and our team than ever, but people don’t talk enough about why scale-ups are such a tremendous place to build your career, so I thought I’d outline just a few of the reasons why I (and my colleagues on HubSpot’s executive team) are more energized than ever about our team, our culture, and our approach.

1. Our Mission: HubSpot’s mission started out as transforming how companies market to match how modern humans want to shop and buy. In recent years, we’ve expanded our mission to include more broadly transforming how organizations grow. We now build, sell, market, service, and support remarkable products that help companies in more than 90 countries grow, and our mission is bigger and better than ever.
2. Our Culture: HubSpot has been recognized as a best place to work by Fortune, Glassdoor, Entrepreneur, and countless other media outlets. But, in my opinion, far more important than the awards we receive is how our employees, candidates, and alumni feel about working at our organization (which you should check out for yourself here.) Our culture is rooted in our mission--we help employees grow personally and professionally, and we are building a global organization rooted in our values of humility, empathy, adaptability, remarkability, and transparency.
3. Our Founders: Our co-founder Dharmesh Shah wrote one of the most popular business documents in the world on culture. To date, HubSpot’s Culture Code has amassed more than 3.1M views on SlideShare. That’s cool, but what’s cooler? He just traveled with me and our COO JD Sherman to Dublin for our HubSpot company meeting, and stayed up late one night updating the slides and publishing an update to the world. You will not find founders who are as relentless and unfailing in their commitment to culture than ours, and both of them are more invested than ever in making our company, our culture, and our employee experience remarkable at scale. People ask me all the time how I convince our founders to care about culture. The truth is, I don’t have to--they started a company to match how modern humans shop and buy, and in parallel built a company to match how people like us actually want to work and live. They invested early and often in culture and continue to do so today.
4. Our People: The media talks a lot about perks as it pertains to culture, but the reality is that the people you work with every day and the problems you get to solve are what makes an organization and a role truly compelling. People at HubSpot are brilliant, and I’m deeply grateful for that because it makes our organization better. But I’m even more grateful for the fact that they are as humble and collaborative as they are inspiring and smart. If you join our team, you will become a better entrepreneur, leader, follower, teacher, student, manager, and teammate, not just because of the programs we offer, but because of the people you’ll sit next to. It’s the ultimate learning experience, and I continue to benefit from it daily.
5. Our Global Growth: We have 1600 employees in six (soon to be seven) offices globally, and with that growth comes the need for cross-functional, multi-lingual, and multi-faceted leaders at every stage of their careers. Our global challenges range from localizing our product to meet customer needs to pioneering collaboration across many offices, time zones, locations, perspectives, and teams. We need big brains, new ideas, and fresh perspectives more than ever, and folks joining our team can expect to work with, learn from, and get to know folks from Portsmouth, Sydney, Singapore, Tokyo, Dublin, Cambridge, and soon to be Berlin.
6. Our Commitment to Getting Better As We Get Bigger: As a company, our ambition is matched only by our humility. We are constantly looking for ways to get better as we grow, and have resisted the historical tendency towards complacency with a relentless passion for self-improvement. Our COO JD Sherman and VP of Operations Alison Elworthy just launched brand new updates to our operating system because our employees shared feedback about what was working and what wasn’t. VP of International Strategy, Nataly Kelly, helped us pioneer the HubSpot Global First Initiative, and as I mentioned early our co-founder Dharmesh is shipping updates to our Culture Code at regular intervals. As we scale and grow, the goal is to improve, iterate, and innovate with break-neck speed at scale--it’s a massive challenge, but our team and company are up for it.
7. Our Commitment to Autonomy: The best people in the world don’t want to be babysat or micro-managed at work. We build small, autonomous teams and give them significant autonomy to solve big problems. We don’t manage by oversight; we manage through empowerment. The result? Bigger, better ideas from happier employees and significant pathways for internal growth rooted not in internal politics but in the opportunity to create and deliver real impact globally.
8. Our Employee Experience: In April, we are hosting a Failure Forum, a Moth storytelling event, a HubTalk rooted in how tech can transform the justice system, an employee master class taught by our co-founder on artificial intelligence, a “Learnings Call” (scheduled quarterly just like our earnings calls) with the co-founder of Buffer, a spicy Ramen tasting in Singapore, and the launch of a brand-new suite of offerings for ParentSpot, our support system for expectant, new, and existing parents at HubSpot. We make the employee experience unique, fun, dynamic, and ever-changing, and we respond quarterly to employee feedback to optimize the experience as we grow. Have a great idea we should consider? Shout it out in the comments.
9. Our Support Team: At many companies, customer support is a cost center. At HubSpot, customer support is a growth center--it’s where many of our most successful employees get their start, and it’s a part of our team that our customers, partners, and employees love. Our support engineers are transforming what it means to engage and delight customers, and you cannot possibly spend a day shadowing them (as we do as a leadership team often) without being floored by their smarts, poise, savvy, and insight. If you want to work at a company where you will learn from every support engineer you meet, or where the product you’re building or selling will be supported by tremendous human beings and leaders, look no further.
10. Our Sense of Humor: We take our work at HubSpot extremely seriously, but we never take ourselves too seriously. Our co-founder, Brian Halligan, is currently on a month-long sabbatical (another benefit available to any HubSpotter at their five year anniversary) at the moment, and we have shipped “Flat Brians” to all of our global offices to take fun photos with Brian out on the town, in meetings, chatting with customers, and eating sushi in our Tokyo office. We laugh frequently and love a good sense of humor, and that hasn’t changed one bit as we grow.

If you know someone remarkable who should work at HubSpot, here is a link to all of our open roles at the moment. I hope the above gives you even more reason to consider HubSpot than you may have had before. I’m hiring for our People Operations team as well, so if you’re interested in transforming how a company committed to building a world-renowned culture recruits, retains, and grows top talent, we’d love to have you as part of our team.

Scale requires global perspective, cross-functional leadership, a big brain, a bigger appetite for change, and a relentless commitment to using data, feedback, and learning from others to get better, both as people as an organization. If you're someone that fits that bill (or know someone who does), please send them our way--as our co-founder Brian Halligan is fond of saying "these are the good ol' days" of HubSpot, so there's no better time to hop on board.