Why being better, lets your customers excel

As the CEO of Tas Gas, I am proud to lead a company that is essential to everyday lives and businesses. Gas, and its smart conversion to energy, creates the cocoon of comfort and reliability within which our customers can live and work.

As those responsible for making decisions about our energy system contemplate the choices ahead, we need to constantly put customers at the centre of the process. The technological considerations, the impact on our carbon footprint are essential factors, as too are the things that are important to customers including price, reliability and safety.?

By ensuring its resilient and reliable supply we are putting our customers at the centre of every business decision we make. It may sound counterintuitive, but gas is not actually our business; the customers affected by the reliability of its supply are our business. Which is why, our team pays close attention to what our customers want, to how they use energy and how it impacts their life or their business.

Providing a reliable energy supply requires expertise

Energy markets are volatile at the best of times and Australia has experienced a particularly volatile period over the last few years. The world’s push to decarbonise combined with geopolitical events have been a challenging cocktail to stomach even for the most resilient energy providers.

In this environment, expertise in energy is essential and Tas Gas has that expertise. With 20 years in the business, we understand the market and we know that planning ahead is one of the key ingredients for success. Planning ahead means investing in appropriate infrastructure and procuring the right mix of energy to ensure a safe, secure and affordable supply.

This is the energy system that our customers need and it is our role to deliver that system

Because when we use our expertise to meet the energy needs of our customers, we allow our customers to be the experts in their business; to focus their efforts on doing what they do best.

From cafes to laundries to aluminium smelters and hospitals, getting energy right can make a significant difference to success. It can be the difference between a good beer and the best craft beer on the planet. It can be the difference between great service at a restaurant and a meal that doesn’t get to you on time. And it can deliver a level of competitiveness that distinguishes Australia within the international market.

Put simply, when we are better, our customers can be better

In listening to our customers, we have grown our understanding of the role of gas. We know how fundamental its supply is to business here in Tasmania and this is a responsibility we take seriously.

Below is a link that provides you with a glimpse into just some of our customer stories. Enjoy!