Why Artificial Intelligence is an Agent’s New Best Friend
Dr. Natalie Petouhoff
AI Strategist/Biz Dev/Sales/Robotics | xSFDC xForrester xPWC | WSJ Best-Selling AI Author | AI Speaker | #WomenInGenAI
You are here: Home / Agent-assisted service / Why Artificial Intelligence is an Agent’s New Best Friend
Why Artificial Intelligence is an Agent’s New Best Friend
September 12, 2018 By Dr. Natalie Leave a Comment
Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need help and are often upset. They may be asking about a lost bag or debit card, a flight that was canceled or a delayed package.
What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. A customer’s impression of a company is directly related to their experience with the contact center and its agents. And since customer experience directly affects revenue, it’s about time an agent’s job got a little easier and more enjoyable so they can better serve the customer...READ MORE
Customer Focus lead to 10x President's Club | 4 Future 1B firms/Unicorns assisted | Proud Father | Real Estate Investor
6 年Thanks Natalie...? Love how you tied the Industrial Revolution to to AI as a reminder on how it benefited workers.? ?At the moment of truth, we all agree that agents should have the tools to delight or simply provide the least amount of friction..? Great reminders about ease and enjoyment since reducing eliminating turnover costs seems to always be a priority.? Please keep putting out more insights!?