Why Air France / Delta Should Empower Their Support Staff

@AIRFRANCE #AIRFRANCE This Summer, I am flying Boston to Paris to Munich via AIR FRANCE, and returning Paris to Boston. I no longer need to go to Munich. I am being charged by AIR FRANCE $1,300+ to NOT take a flight. All I am trying to do is delete one leg from the Boston to Paris to Munich flight (delete Paris to Munich) - which, logically, should be easy to do. No skin off Air France's back - they get their full fare - I am not asking for a refund on the leg I will not take. I simply want to get off the plane in Paris. But no... if I do, they will cancel my return flight Paris to Boston.. Customer Service staff should have the power or initiative to try and resolve my issue. But all they do is read from a script. I completely understand the rules... any change requires a fee. But in my case, all I am doing is NOT taking a flight. Go ahead and re-book the tickets with someone else - Yay! You make more money! But no... a pesky rule stops you from doing that. I think we can all agree that the rule doesn't make sense in this case. Any business worth its salt would do whatever they could to bend an unreasonable rule and retain and satisfy a customer - especially if IT COSTS THEM NOTHING but some flexibility. Result: Air France has lost a customer for life.