Why Admissions Teams Need a Triage System for Enquiries

Admissions teams often face a whirlwind of enquiries, each one presenting a unique opportunity—or distraction. Without a clear system to prioritise, your team risks wasting valuable time chasing leads that may never convert, while the most promising prospects could be left waiting. That’s where a triage system can be a game-changer.

Think of triage as your admissions safety net. Instead of treating every enquiry with the same level of urgency, you categorise them based on key indicators: their likelihood to convert, their urgency, and their fit with your institution. By sorting enquiries this way, you save time, focus your energy on the right people, and ultimately improve your enrolment numbers.

The Power of Sorting Quickly

When you act fast and filter enquiries efficiently, you immediately free up resources for the tasks that matter most. Triage isn't about rejecting prospective students; it's about recognising where your efforts will make the most impact. Admissions teams often say they don’t have enough hours in the day, but a good triage system can transform how those hours are spent.

For example, an enquiry from a family ready to enrol within the next month might require a personal phone call or tour scheduling. On the other hand, a casual enquiry from someone considering enrolment for two years from now could go into an email nurture campaign. The key is to ensure everyone gets the right level of attention without your team feeling overstretched.

Want to Learn How to Triage Enquiries?

If you’re wondering how to decide which enquiries need urgent attention and which can be nurtured passively, I’ve got you covered. In my latest blog, I share actionable tips and key questions you can use to qualify your leads quickly and effectively.

You’ll discover:

• The four critical questions every admissions team should ask.
• How to create workflows for hot and cooler leads.
• Why speed is essential in managing your admissions pipeline.

Don’t let a flood of enquiries drown your admissions process. Save time, and be more savvy in your process.

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