Who’s Responsible for AI’s Mistakes?
When AI makes decisions on its own, who’s on the hook if things go sideways? How can you ensure AI accountability — and prevent mistakes from happening in the first place? The answer is a multifaceted approach grounded in, among other things, AI-specific technology safeguards, quality data, and new organizational governance.??
How ready is your organization for AI??
Our AI Readiness Assessment tool now helps companies evaluate their agentic AI readiness across people, processes, and technology, with new questions reflecting common customer pain points around the use of agents. It also includes personalized suggestions and resources to help companies take the next step on their AI agent transformations.?
?AI agent spotlight: Wellness Extract?
This provider of dietary supplements needs to educate its customers on choosing the right product. It developed a wellness agent using Agentforce, which distills mountains of technical knowledge and medical studies, to do just that. Check out Wellness Extract’s story.?
What we’re reading
This newsletter was curated by Lisa DiCarlo Lee, Contributing Editor at Salesforce.
We want to know what you're doing with AI. What's been your biggest triumph? And biggest disappointment? Let us know in the comments. We read each one and just might feature your use case in a future newsletter!
Entrepreneur | Financial Empowerment Coach | Living with Multiple Sclerosis and Mood Disorder | Navigating the Maze of Canadian Disability Benefits and Business with Resilience and Mental Toughness
2 天前I've started using AI for about 3 months, and as a form of exploration and now I'm ready to learn more about it.
JNV Alumni | Science Student at Ispat Autonomous College, Raurkela
1 周AI's growing autonomy indeed raises complex questions about responsibility. Ensuring accountability requires a combination of robust governance, ethical frameworks, and active human oversight. It's fascinating to see how organizations are addressing these challenges while leveraging the transformative power of AI
OK Bo?tjan Dolin?ek
WFM & Outsourcing Manager @ Nestlé Nespresso SA | MBA in AI - Saint Paul School Of Business
2 周We see a good point here, Lisa. The point that there′s no perfect solution, no "one-fits-all", no silver bullet anywhere. We, humans, have to take this responsibility while using or providing it. As users, by double-checking every information and as providers by guaranteeing the best response and/or some kind of repair. We cannot think of AI Agents or platforms as "the oracle", but as tools at our disposal. At least, until they take over - lol.
linkedin.com/in/77553322ahst
2 周77553322AHST.Microsoft.com