Wholesale - Red vs Blue all over again?
Over the past few years I have watched the moves that UWM has made with amazement. They always seem to be one solid step ahead of everyone else in almost every aspect - whether it is the tools that they have built (which are the best in the industry - front end POS, marketing tools, broker portal), the uniformity of their daily message from every person and department in the company (they are the best in the industry in coming up with an initiative and then making sure that you hear the same message from every aspect of the company). Talk directly and only to the UW? That is what every single broker wants - and no one else seems to be able to duplicate. Their CR tool takes the loan process out of the email of their 8000 employees and puts each message where it needs to go, tracked for turn around time, 1 touch resolution, etc. This is a tool that every service company should adopt - email is not process flow. Their partner points program very clearly says these are our goals collectively and if you hit them you get rewarded, if you don't you don't - it is all on you. If I were an AE there I would LOVE that tool. What has amazed me most if the management of their growth - from a few hundred people a could of years ago to 8000 and how much in fundings? $175 Billion? With a B? That is insane. Mat Ishbia has been the leader of the broker community - there is no doubt about that and I think every wholesale lender in the country that has grown over the past few years owes him a debt of thanks. He has made every right move for UWM and the industry over the past few years. Until now. While I appreciate the stated sentiment of looking out for us - I already have a father. I don't mind someone telling me what to look out for - but I resent someone making that decision for me. After over 20 years working for a lender I love the options you can find and offer for a customer has a broker - and I resent someone taking that away from me. I love Mat and UWM - but I can not allow someone to dictate who I do business with. I know that Rocket as a company is doing some things that could impact our industry years down the road. But so are lots of other companys - change is going to come to all aspects of real estate over the next 10 years. Real Estate agents all magically charge 6% - what other industry all charges the same price? Of course companies are looking to go after that and they will eventually succeed. As the mortgage technology we are all using to take apps, verify income and assets etc becomes better and better do you think there will be the same number of loan officers in America in 10 years? Or underwriters? I am sorry but if you think that that is naive. Technology drives speed and efficiency up and cost down and it will happen to us. That is a foregone conclusion whether Rocket participates or not. Fairway? I have no idea what they are doing besides recruiting loan officers - which is something that is part of our business. This feels to me like an instance where a young and dynamic leader had no one to pull him aside and tell him this was a bad idea. Is it legal? Is it using market size and model to limit competition? I don't know. I'm far from being a lawyer. Does it take away choices for my customer - and make us less of an option than we were yesterday? Yes - it does. Mat - there is nothing wrong with saying you were wrong and changing course. You are winning the wholesale battle already on your merits. Keep at it. Keep being innovative. Keep out-executing the competition. Add other products and services which you will most likely do better than than anyone else. Just don't dictate to us how to run our business because that is beneath you and UWM.
President at The Okavage Group, LLC - Mortgage Loan Originator- Broker helping clients with mortgage services - better than big box PMI as well as no junk fees. Over 400 Five Star Reviews between Google and Zillow
3 年Mike, I think you state everything I have been saying since last Thursday. Mat still has the chance to change his mind, own the fact he was wrong for this but admit his passion for making us aware but don't tell me who I can and cannot work with. That's not his choice nor is it part of the independence of a mortgage broker. Great write up Mike!
Now offering commercial loans up to $50M for real estate investments across the nation! ???? Plus, we're providing up to $5M for refinance & home purchases in Arizona, California, Washington, Florida, and New Jersey.
3 年I've a lot of regard for Mat and he's a very kind and decent man ( from my limited dealings with him directly at UMW) but I completely agree with Mike C - how can anyone tell an "?Independent" mortgage co what to do? It makes no sense. We signed the addendum (to deny) before he finished speaking. Every day of the week, and twice on Sunday, we are going to do what is best for our clients and could not care less about two billionaires slugging it out for market share ( no this is not about doing right by the "broker" or the consumer, its about market share). Full Disclosure, our firm is a preferred partner of The Rocket and happy to use Rocket + 74 if Mat does not want us. Brokers with brains and balls - don't be shy, feel free to chime in - am I way off the mark here ? does our position make sense or should we be drinking the UWM/AIME cool aid here ?
President | CEO at Sheridan Home Loans
3 年You are spot on and Matt obviously did not get any solid advise that would have steered him towards a more logical conclusion rather than a knee jerk move that will cost him....and yea it could cost him his company. The legal and consumer advocates are going to have a field day and he will spend more on legal fees while losing market share that create a great opportunity for a take over or buy out....maybe that is what he wants....he is pretty smart.