Who is responsible for quality?

Who is responsible for quality?

Everyone in the organization from the CEO to the intern. Different people will have responsibility or influence over different things that affect quality, such as specifying requirements, meeting those requirements or determining the quality of something.

Having said that, it’s important to have people who can provide the knowledge, tools, and guidance to help everyone else play their part in achieving quality. These people are quality professionals and their job is to make organizations better.

They come in many guises: some are generalists, some are specialists. Many will have titles such as quality manager, quality engineer, quality director or assurance manager, while others deal with aspects of quality as part of a broader remit. Some are concerned with the delivery of products and services, while some are part of the leadership of their organizations. Some are employed in-house, while others work outside the organizations they deal with.

What unites quality professionals is their dedication to protecting and strengthening their organizations by making sure stakeholders’ needs are met – and ideally, that their expectations are exceeded.

Refe. IRCA