[White Paper] Beyond Black Swan: Positioning the law firm for the next normal

[White Paper] Beyond Black Swan: Positioning the law firm for the next normal

#ThroughBackThursday Back in 2020, at the beginning of the COVID-19 pandemic, Calls9 partnered with In-House Community and Patrick Dransfield to survey in-house lawyers and find out what they would like law firms to improve. We then created a white paper, "Beyond Black Swan: Positioning the law firm for the next normal", to discuss our findings and get views from legal legends like Richard Levick, Steven Revell and Paul Smith.?

Two years later, it is worth looking back at what law firm clients wanted to improve and asking yourself: Have your law firm (or professional services organisation) transformed to satisfy client demands??

Download the white paper to learn:

?? Changes in the legal services industry as a result of the global pandemic.

?? What are the practice areas that in-house lawyers are most keen to hire external counsel?

?? Candid post-COVID insights and analysis from over 70 in-house counsels who answer in-depth what law firms need to improve in the following areas:

  1. Effective Crisis Management
  2. Fees and Billing
  3. Focused, Tailored, Succinct Advice
  4. Efficiency and Technology
  5. Trust and Partnership

Featuring on this white paper are also the views of Richard Levick, Chairman & CEO at LEVICK, Patrick Dransfield, Consultant at The In-House Community, Stephen Revell, Founder and CEO at Making Change Happen Pte Ltd, and Paul Smith ex Global Chairman of Eversheds Sutherland and current Head of Professional Services & Non-Executive Director at Calls9.

Download the White Paper here


"Law firm leaders know that their clients are demanding Change. But change what? The legal industry urgently requires guidance from senior in-house counsel." - Paul Smith

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