"White Lotus" Meets CX, Unlocking Employee Engagement, and More

Welcome to the April edition of the Centrical Pulse newsletter! This past month, we hosted a webcast on what happens when organizations neglect employee engagement. Our CEO and Founder, Gal Rimon shared his thoughts on leveraging AI for revenue growth and what happened when "White Lotus" met CX. Finally, we were pleased to partner with industry expert Karl Kapp on a new whitepaper, "From Dispensable to Invaluable: Unlocking Employee Engagement and Business Growth."

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On Demand: The Hidden Risks of Neglecting Employee Engagement

Cost pressures are fueling rumors of slashed employee engagement programs. With the right strategy, however, operational efficiency?and?EX outcomes can be improved.

In this webcast, Karl Kapp, Professor, Author, and Keynote speaker, and Brit Morenus , Award-Winning Game-Based Training Leader at Microsoft, shared insights on:

• The hidden costs of cutting engagement programs?
• How gamification boosts engagement and operational efficiency
• Strategies for personalized learning that drive measurable business impact
• Real-world examples of gamified training success stories

Watch Now

The Latest From The Future of Work

When “White Lotus” Meets CX, or the Future of EX

How does Jennifer Coolidge want to be treated by a service agent? This is the question in the latest Discover ad.

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Leveraging AI to Drive Revenue Growth in Customer Service

It is well known in sales and service that customers are more likely to buy when you have just fixed a problem for them. How can service providers use AI to maximize these “golden moments” with their customers? How can they help service agents become trusted advisors?

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From Dispensable to Invaluable: Unlocking Employee Engagement and Business Growth

In this whitepaper, industry expert, author, and keynote speaker Karl Kapp covers the detrimental effects of deprioritizing employee engagement efforts, touching on:

• The importance of integrating employee experience and L&D programs with performance management
• Industry research on employee engagement and its effect on organizations
• The impact and cost of deprioritizing employee engagement
• Industry-specific use cases for game-based training and performance

Download the Whitepaper

From the Centrical Blog

Why Your Gamification Strategy is Going to Fail

Learn how your organization can beat the odds and turn your gamification strategy into a resounding success story.

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No Reservations: Boosting Your Guest Experience

An outstanding guest experience and customer loyalty start with retaining and training reservation agents and front-of-house staff.?

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