Which are the new Mida’s contact center key integrations?

Mida takes care to always provide cutting-edge UC solutions by improving them with an intuitive interface, increasing their access security, and adding value with new integrations. The aim is to allow companies worldwide to build their high-quality customer service to efficiently handle conversations through different channels.?

We are glad to announce that is now available a new version of our Cloud Contact center that includes all these relevant aspects. Let’s discover them in detail.

Our new release is marked by the integration with WhatsApp and email applications:? agents are now empowered to smoothly handle messages in a dedicated tab. New incoming chats and emails are routed to agents through the queues they are assigned to, and an automatic welcome message can be foreseen. Agents are alerted of the new conversation having the possibility to accept or decline to manage it. The entire conversation is recorded to allow the user quickly read it in the tab.

Tab organization

Our technical team started renewing our solutions last year (firstly Attendant Console and Compliance Recorder, then Supervisor Console) to guarantee a graphic continuity in the portfolio. We believe this graphical aspect impacts positively customer service performance by increasing the quality of the support. It helps agents become faster familiar with our applications because their user interface is always similar and intuitive.

The same approach has been applied to the new Cloud Contact Center tab: it? has been organized into three main areas to allow users to:

• be aware of the list of new and old conversations;
• read the whole conversation and quickly answer it directly in the tab;
• customize shortcuts and console options and log in and out from queues.?

Would you like to go deeper into Mida’s new contact center??

Visit our solution page to find out the main features.