Which expert would you use for your next case?

With a large new emphasis being placed on meeting SLAs provided by MedCo, it is becoming paramount for MROs to have their finger on the pulse of management information regarding their performance and that of their experts.

Nephex MRO are excited to be rolling out the most advanced set of real time Business Information tools directly into the heart of their system. This allows the MRO to gain immediate information on their performance, that of their experts as well as publish reports and dashboards for their clients, so they can have instant access to management information, specific to their MRO.

The caveat must come that SLAs and KPIs are, in my opinion, far from the whole story, as the quality of the report, the bedside manner of the expert and the suitability of the consulting room must all be taken into account. So which expert would you use for your next case?

(N.B all data is in real time and is based only on cases for the individual Nephex MRO user.)

The Nephex Business Intelligence Plugin is freely available to all Nephex MRO users. Users of other systems can also subscribe to the service through a data-warehouse integration and ongoing monthly licence fee.