Which approach do you prefer? A discount, material replacement or a refund?

Today,?hard-to-find components?are found almost exclusively on the?grey market, while the?official distribution channels?on the other hand have resumed?shipping?-?albeit sporadically.

China continues to be the main supplier to the parallel market, and buyers must remember that?Chinese culture?is very?different?to?Western?culture in terms of priorities. This requires a?different approach?to the management of the deal.

Chinese suppliers?place more importance on the?profit margins?of individual deals than they do on customer relationships. For example, we might have confirmed an?order?and have made?advance payment?only to find that the?material?has?then?been?sold?to someone else at a?higher price!

Furthermore, when it comes to non-compliant items,?Asian suppliers?quite often offer a?discount?on future orders rather than refunding money for faulty items. When faced with non-compliant items,?Electronic Partner?either?refunds the money?or?replaces the material.

Independent distributors who value customer relationships must find solutions that meet their customer’s requirements. The latter is another powerful reason to choose an independent distributor.

Which approach do you prefer?

Put us to the test and ask us for a quote at?[email protected]?

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