Where’s the ROI for AI? Success Stories in Ticket Classification & Risk Insights

Monitoring the ROI of AI technologies can be challenging, especially in the early stages of a project when it's not yet at scale. KPIs such as saving hours, improving classification accuracy, and reducing costs are not always easy to track.

However, once proper monitoring is in place, the gains are phenomenal, as we've observed with our customers who have scaled our AI solutions.

We’re not talking about marginal improvements but rather substantial gains—particularly in productivity—leading to significant cost reductions, a competitive edge, and new market opportunities.

Today, we’re showcasing these large gains in two ROI success stories:

• Service Management Case Study: Achieving 100x ROI with Automated Ticket Classification

In this case study, one example shared is how Squirro’s platform handles ten million annual tickets over 260 trading days, automatically closing half of them. This automation significantly reduces operational costs and frees up working capital, generating hundreds of millions in value each year.

• Risk Insights Case Study: Unlocking ROI in Months

A major European financial institution is using the Squirro Insights Engine to enhance performance and save over EUR 20 million within three years. This is achieved through advanced risk detection, enhanced search capabilities, and cross-document summarization.

We invite you to read these two success stories to gain a complete understanding of how AI ROI can be effectively monitored and how your company can unlock massive gains.

We guarantee that investing just 10 minutes in reading these stories will be well worth your time.

• Service Management Case Study: Achieving 100x ROI with Automated Ticket Classification: https://squirro.com/achieving-100x-roi-with-automated-ticket-classification
• Risk Insights Case Study: Unlocking ROI in Months: https://squirro.com/unlocking-roi-in-months-with-squirro

Gary Kearns joins Squirro with over 40 years of experience in driving business growth through innovative technologies. He has worked with companies of all sizes, from startups to global corporations. His impressive career includes leadership roles at industry giants such as Mastercard and Experian.

The team at Squirro is truly world-class, and they are leading the way in delivering generative AI solutions that drive business growth and profitability. My career has been about using AI and analytics to transform businesses, and I look forward to helping Squirro continue to gain traction in the marketplace and deliver powerful results for clients, said Gary Kearns

Gary Kearns' appointment comes at a pivotal time for Squirro, following its recent acquisition of Synaptica, a renowned US-based SaaS provider of enterprise taxonomy management and knowledge graph solutions, as well as its strategic investment in meetsynthia.ai, a US-based pioneer in AI guardrail management systems. His expertise in driving business growth and executing major acquisitions will be crucial in integrating this new technology and expanding Squirro's market presence.

We're really happy to have you, Gary!

Learn more about Gary’s experience and nomination in our press release here: https://squirro.com/news-and-events/squirro-appoints-former-mastercard-executive-vp-gary-kearns-as-board-chair

Join us for an AI for Good initiative in collaboration with Universidad del Norte and Liverpool Hope University . This webinar will explore the role of generative AI in creating ethical educational materials, enhancing personalized learning, and promoting inclusivity. It will address critical ethical issues such AI bias, and the digital divide, particularly in the Global South.

Educators and experts Lee Mackenzie , Karen Villalba and Heydy Selene Robles Noriega will share insights on responsibly integrating AI into education, ensuring equitable access for all learners, and discuss future trends in AI-driven education.

3 Key Takeaways:

• Explore the Role of Generative AI in Education: Understand how generative AI can enhance personalized learning, streamline content creation, and promote inclusivity in educational practices.
• Address the Ethical Concerns: ELearn about the ethical challenges of using AI in education, including data privacy, bias in AI outputs, and the impact of the digital divide, especially in the Global South.
• Best Practices for Responsible AI Integration: Gain insights from educators and experts on how to responsibly incorporate generative AI into educational systems to ensure equitable access for all learners.

Register here: https://squirro.com/master-financial-risk-management-with-precision-engineered-ai-and-smart-content-strategies

Next Week's Topic:

The Foundations of Secure Enterprise AI: Building trusted AI with a robust security framework

Recognized by Gartner as a visionary company, Squirro stands at the forefront as an enterprise-ready generative AI solution for search, insights, and automation. Our clientele includes prestigious organizations such as:? the European Central Bank, the Bank of England, Henkel, Mubadala, and over 30 industry leaders.

Thank you for being part of our journey. Stay tuned for more updates as we continue to bridge the AI reality gap!