Where am I?
We’ve all had the experience… I know have. I was at a party, in a village, just outside the middle of nowhere, beyond the reach of “Uber”. I was overtired, and it was time to go home. So I stood in the rain, in the street and made the call to my local taxi firm
“I’d like a taxi to 52 Festive Road, Two Towns Over, please”
“OK love, what’s the pick-up address?”
“It’s… ah, hold on…”
Good question, where exactly am I? Choose the quick answer, the road sign. After wandering the street, in the dark, into the rain, and howling wind, this proved to be a soulless task with no reward.
Back to the party house, ring the bell, clearly a lost cause against the music. Knock the door until my hand can take no more.
Nothing. All alone. To the taxi firm, I said...
“I’ll call you back when I know where I am”
When I meet with customers, this is often the feeling they have about their communications estate, particularly their voice infrastructure. “I’ll call you back when I know where I am”. There’s the lines for the PBX, the lines for the broadband, the lines for the alarms, the lines for the lifts, the lines for the fax… “Have we still got a fax?”
Then there’s the calls, some maintenance charges and oh yes, the lines for the manufacturing plant in Birmingham on the other bill with the office in Glasgow… “Do we still have an office in Glasgow?”
The bills come in. They pay them. Customers need the lifeblood of their organisation, their people, to be able to talk to each other and especially to talk to their stakeholders. So they pay the bills.
These are customers with the desire, an aspiration of moving to a Unified Communications destination, they have explored what it could do for their organisation, it’s on the roadmap but they are unsure of the journey as they struggle to gain clarity on their starting point, their costs and a clear view of the benefits to them, to their organisation.
Their organisation will have evolved over the years, they may have grown through a merger, an acquisition and the bills grew, well obviously, because they had more stuff, more buildings, more people, right? Well yes, but who has the time and the knowledge to keep count, understand whether the rates are competitive?
Sorting out your lines, call charges and broadband does not always make it to the top of your ‘To Do’ list, that’s understandable. You may have a larger slice of the budget pie to trim down, or don’t have the time to analyse the data to find where the savings lurk.
There are options. We can audit your bills to show you what you’ve got, the stuff you need to keep and identify the stuff you don’t – that alone is a saving of 100%.
We can help make it simple to understand your Comms infrastructure and it supports your business today. That’s something to tick off your list.
Understanding your starting point makes understanding how Unified Communications can help your organisation a little easier. At O2 we are with you to plan and join you on the journey from lines, calls, broadband, and conferencing to a full suite of Unified Communications. So you need never worry about where you are again!