When Your Process Hits a Snag: Building Flexibility for Smooth Operations

Let's be honest, process maps are lifesavers. They keep our teams aligned, ensure quality, and boost efficiency. But here's the thing I've learned the hard way: they can't predict everything.

Imagine this: a customer request with a unique twist throws your team for a loop. Or maybe a system glitch brings your perfectly mapped-out process to a screeching halt. Suddenly, that rigid flow chart feels more like a straightjacket than a roadmap.

So, what's the key to keeping things running smoothly even when the unexpected happens? Building in flexibility!

In my process maps, I rely on two key elements:

1. Decision Diamonds: Think of these as those fun "choose-your-own-adventure" books from childhood. By incorporating decision diamonds, I can show the different paths a process might take depending on the situation. Is there missing data? Route it to a specific team member for verification. System down? Here's the alternative manual step.
2. Clear Exception Handling: This is like having a first-aid kit for your process. It outlines exactly what to do when things go off track. Who to contact if there's an issue? What steps to take if a system crashes? The clearer these instructions, the faster your team can get things back on course.

By incorporating these elements, you create a process map that's more like a choose-your-own-adventure for process flows, adaptable to the unexpected twists and turns of everyday business.

Your Personal Business Coach, out.

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