When you are yelled at, what should you do?

These days, everyone is a master of active listening.

You probably think:

• I’m good at listening.
• I never cut off people.
• I ask questions.
• I know how to paraphrase.
• I am curious, compassionate, and supportive.
• What am I missing?

Here’s what I see most people do during practice when there’s some pressure applied, like some sort of disagreement or a competitive goal.

• They start to speak quickly
• They start to speak long
• They start to lay out facts
• They start to argue
• They raise their voice
• They start to talk about themselves

But it gets worse.

Even when we’re listening, we're not doing it right.

We might be curious but not really being nurturing.

When you focus on the story and the facts and continue doing it for the sake of learning your lesson, you’re being curious.

You could be very attentive and listen well, but they will know why – to fulfill your own purpose.

How can we listen the right way in the heat of disagreement, keep our interests satisfied, and make a good deal?

Read more about it and compare examples here:

https://bit.ly/are-you-good-at-active-listening

#ethicalinfluence?#empatheticnegotiation?#businessrelationships #leadershipculture